Manager: Lift Experience

Vail Resorts • Leavenworth, WA

8d

About The Position

The Manager of Lift Experience is responsible for the year-round supervision and operation of resort lifts, ticket and pass verification, and all Lift Experience department employees. The role is part of the mountain operations team and includes additional resort-related oversight duties. The manager works closely with lift maintenance, product sales, guest services, and other mountain and resort departments, and is responsible for building and maintaining strong working relationships with them.

The position oversees daily lift operations and ticket/pass verification, manages department budgets, ensures staff understand applicable regulations and procedures, and maintains relationships with regulatory agencies. The manager also leads department training, safety, performance management, and guest-service standards, while developing employees and future leaders.

Requirements

• Knowledge of basic computer operations and software such as Microsoft Office and Smartsheets.
• At least 5 years of previous supervisory experience.
• Minimum 5 years in the ski resort operations industry.
• Excellent guest-service skills.
• Ability to speak, read, write, and communicate fluently in English.
• Valid driver's license and clean DMV record.
• Ability to ski or ride at an advanced level in variable conditions.
• Previous leadership experience with responsibility for employee safety, guest experience, and financial accountability.
• At least 18 years of age.

Nice To Haves

• Bachelor's degree or equivalent military experience.

Responsibilities

• Oversee daily lift operations and ticket/pass verification for year-round operations.
• Communicate effectively with internal and external partners, including supervisory staff, employees, management, and regulatory agencies.
• Build, modify, and implement budgets for Lift Experience departments.
• Work closely with lift maintenance, product sales, guest services, and other mountain and resort departments, maintaining strong working relationships.
• Ensure appropriate staff are trained on and understand federal, state, and local regulations related to lift operations and scanning.
• Develop and maintain professional relationships with regulatory agencies, including USFS, OSHA, and ANSI, and manage applicable permitting processes.
• Follow company safety guidelines and procedures, set a safety example, and hold others to safety standards.
• Participate in Vail Resorts best-practice groups and implement their initiatives.
• Implement department training programs and ensure proper documentation for all staff.
• Ensure supervisory staff understand and properly apply performance-management standards.
• Set, train, and maintain high service standards within the department and resort.
• Motivate and encourage employees to deliver excellent guest experiences.
• Identify and develop talent to build future leaders for the department, resort, and company.

Benefits

• Free employee ski passes.
• Employee-discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
• Free ski passes for dependents.
• Critical illness and accident plans.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed