Assistant Manager Lift Experience- Hourly

Vail Resorts•Eureka, MO

About The Position

The Lift Experience Assistant Manager leads Ticket Scanning, Lift Operations, and Dispatch across the resort and helps execute departmental, resort, and company-wide strategies. The role is accountable for delivering a high-quality experience for employees and guests while supporting resort growth and profitability. Core areas include hiring, onboarding, training, scheduling, performance management, employee development, labor optimization, daily operations, and guest service. The Assistant Manager also helps shape the Lift Experience department’s culture and standard operating procedures, with an impact on the wider resort and company.

Requirements

Must be at least 18 years old.
Ability to work outdoors, on your feet, in all weather conditions for long periods.
Track record of making independent decisions and taking ownership of outcomes.
Ability to remain enthusiastic and perform well in busy and stressful situations.
Willingness to work holidays and weekends as necessary.
Organization, accountability, responsibility, and punctuality.
Ability to make independent judgment calls consistent with departmental and company values and standard operating procedures.
Professional guest service experience.
Technical, operational, and scanning knowledge, or resort knowledge with high learning agility.
Ability to work as part of a leadership team, influence decisions through reasoned analysis, and exercise good judgment about people and business issues.
Strong work ethic, collaboration, self-awareness, decisiveness, humility, energy, drive, execution, flexibility, resilience, and adaptability in a fast-paced executive-level environment.
Commitment to personal leadership development.

Nice To Haves

Previous Vail Resorts leadership experience.

Responsibilities

Lead Ticket Scanning, Lift Operations, and Dispatch across the resort.
Develop a high-performing team through hiring, training, scheduling, performance management, and employee development in alignment with company goals and strategies.
Build authentic connections, inspire trust, manage expectations, and empower others to participate in decision-making and work processes.
Develop future leaders and support the potential of supervisors, leads, front-line scanners, and lift operators.
Assist in developing and executing departmental strategies based on key performance indicators, including safety, scanning accuracy, guest service, employee knowledge and engagement, workforce management, and budget management.
Foster a customer-focused environment and ensure an exceptional guest experience throughout the guest journey.
Promote, embrace, and adhere to Vail Resorts’ Mission and Core Values.
Lead by example, collaborate with other leaders, constructively challenge and hold others accountable, and make sound decisions.