Manager: Lift Experience

Vail Resorts•Leavenworth, WA

9d•$80,168 - $84,084

About The Position

The Manager of Lift Experience is responsible for year-round supervision and operation of resort lifts, ticket and pass verification, and Lift Experience department employees. The role is part of the mountain operations team and includes additional resort-related oversight duties. The manager works with lift maintenance, product sales, guest services, other mountain and resort departments, and regulatory agencies to support safe operations and a strong guest experience.

Requirements

Knowledge of basic computer operations software such as Microsoft Office and Smartsheets.
Minimum 5 years of previous supervisory experience.
Excellent guest service skills.
Minimum 5 years in the ski resort operations industry.
Ability to speak, read, write, and communicate fluently in English.
Valid driver's license and clean DMV record.
Ability to ski or ride at an advanced level and in variable conditions.
Previous leadership experience with responsibility for employee safety, guest experience, and financial accountability.

Nice To Haves

Bachelor's degree or equivalent military experience.

Responsibilities

Oversee daily lift operations and ticket/pass verification for year-round operations.
Communicate effectively with internal and external partners, including supervisory staff, employees, management, and regulatory agencies.
Build, modify, and implement budgets for Lift Experience departments.
Develop and maintain strong working relationships with lift maintenance, product sales, guest services, and other resort departments.
Ensure department staff are trained on and understand federal, state, and local regulations related to lift operations and scanning.
Develop and maintain professional relationships with regulatory agencies, including USFS, OSHA, and ANSI, and manage applicable permitting processes.
Follow company safety guidelines and procedures, set a safety example, and hold others to safety standards.
Participate in Vail Resorts best practice groups and implement initiatives from those groups.
Implement department training programs and ensure proper staff documentation.
Ensure supervisory staff understand and apply appropriate performance management standards.
Set, train, and uphold high service standards within the department and resort.
Motivate employees to deliver excellent guest experiences.
Identify and develop talent to build future leaders for the department, resort, and company.

Benefits

Free employee ski passes.
Employee-discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) retirement plan.
Employee Assistance Program.
Training and professional development.
Referral Program.
Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
Free ski passes for dependents.
Critical Illness and Accident plans.
Annual bonus.