Lead Lift Experience
About The Position
The Lift Experience Team provides employees and guests with a seamless experience from maze entrance to lift unloading. The Lead Lift Experience employee is responsible for the safe operation of resort lifts, overseeing Lift Experience Team employees, and delivering courteous and efficient guest service. This is a winter seasonal position for 2026/2027, with full-time hours available and shifts of 8–10 hours per day. Weekend and holiday work may be needed. The starting wage is $22.00–$29.22 per hour. The position requires working outdoors in inclement weather and spending the shift standing and moving on potentially slippery or uneven surfaces. Housing is not available.
Requirements
- High school diploma or GED equivalent.
- 1–2 years of previous lift or mountain operations experience.
- Physically capable of assisting guests while loading lifts and lifting up to 40 pounds.
- Fluent English communication skills.
- Able to work outdoors in all types of inclement weather and stand and move for the entire shift on potentially slippery or uneven surfaces.
- Able to work a flexible schedule, including nights, holidays, and weekends.
- At least 18 years of age.
Responsibilities
- Lead daily resort lift operations, including scheduling staff and establishing procedures for opening and closing lifts.
- Assist with hiring, supporting, and training lift operators and scanners in daily operations and safety.
- Monitor and document lift operator performance and behavior, provide feedback and direction, and recognize performance or take corrective action when necessary.
- Maintain current knowledge of and enforce applicable laws, policies, and procedures to ensure guest safety.
- Work with ski patrol, mountain safety, lift maintenance, and lift electric teams to assist with and resolve problems on the mountain.
- Promote clean and organized workstations.
- Receive and assess guest questions, comments, and complaints, and provide timely resolutions.
- Support ticket scanning through additional training as a flexible employee in the Lift Experience department.
- Perform other duties as assigned.
Benefits
- Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) Retirement Plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- Wellness benefits.
- 40% retail discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
