Assistant Manager Lift Experience- Hourly

Vail Resorts • Eureka, MO

6d • $25 - $32

About The Position

The Lift Experience Assistant Manager leads Ticket Scanning, Lift Operations, and Dispatch across the resort and is responsible for executing departmental, resort, and company-wide strategies. The role is accountable for delivering a high-quality experience for employees and guests while supporting resort growth and profitability. The Assistant Manager oversees hiring, onboarding, training, scheduling, performance management, employee development, labor optimization, daily operations, and guest-service execution. The position also helps shape the Lift Experience department’s culture and standard operating procedures, with an impact on the wider resort and company.

This is a winter seasonal, full-time hourly position for the 2026/2027 season. The listed starting wage is $25.00–$32.14 per hour. Housing is not available.

Requirements

• Must be at least 18 years old.
• Ability to work outdoors, on your feet, in all weather conditions, for long periods.
• Track record of making independent decisions and taking ownership of outcomes.
• Ability to remain enthusiastic and perform well in busy and stressful situations.
• Willingness to work holidays and weekends as necessary.
• Organization, accountability, responsibility, and punctuality.
• Ability to make independent judgment calls consistent with departmental and company values and standard operating procedures.
• Professional guest-service experience.
• Ability to work as a member of a leadership team and influence decisions through reasoned analysis and good judgment.
• Strong work ethic, collaboration, self-awareness, decisiveness, humility, energy, drive, execution, flexibility, resilience, adaptability, and commitment to personal leadership development.
• Technical, operational, and scanning knowledge, or resort knowledge with high learning agility.

Nice To Haves

• Previous Vail Resorts leadership experience.

Responsibilities

• Lead Ticket Scanning, Lift Operations, and Dispatch across the resort.
• Execute departmental, resort, and company-wide strategies.
• Hire, onboard, train, schedule, manage performance, and develop team members in alignment with company goals and strategies.
• Build a high-performing team and develop future leaders among supervisors, leads, front-line scanners, and lift operators.
• Assist in developing and executing departmental strategies using key performance indicators, including safety, scanning accuracy, guest service, employee knowledge and engagement, workforce management, and budget management.
• Optimize labor and oversee day-to-day operations and guest-service execution.
• Foster a customer-focused environment and deliver an exceptional guest experience throughout the guest journey.
• Promote and adhere to Vail Resorts’ Mission and Core Values.
• Influence decisions through reasoned analysis and sound judgment about people and business issues.
• Constructively challenge others and hold them accountable.
• Lead by example and contribute collaboratively to the department’s culture and operating procedures.

Benefits

• Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Wellness benefits.
• 40% retail discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed