Manager, Learning Programs

American Dental Education Association•Washington, DC

3d•$70,000 - $82,000•Hybrid

About The Position

The Manager, Learning Programs provides daily management and ongoing development of professional development programming within ADEA’s Office of Learning. The role coordinates virtual and in-person learning experiences and manages eLearn programming, collaborating with the VP, eLearn, the Director, Online Learning and Technology, Office of Learning colleagues, and internal and external subject matter experts to design and implement professional development programs for ADEA members. The manager oversees the ADEA Micro-credential Program, digital badging system, live and on-demand webinars, and the day-to-day operation of ADEA’s learning management system (LMS). The position also collaborates on virtual and hybrid course development, marketing outreach, vendor and consultant administration, operating procedures, and support for the Council of Faculties. The role requires onsite work at ADEA’s Washington, D.C. office Monday through Thursday, with remote work permitted on Fridays, and may involve travel and evening work to support events and online programming.

Requirements

Bachelor’s degree or equivalent professional education and experience.
At least five years of relevant experience, including project and learning programs management.
Expertise with Microsoft Office (Word, Excel, Outlook, and PowerPoint), PDF, Qualtrics, and webinar or meeting software such as Zoom or Teams.
Strong knowledge of learning management systems and LMS website management.
Ability to learn new technologies as needed and adapt to emerging technologies, software applications, and evolving work processes.
Excellent judgment, exceptional organizational skills, professional discretion, attention to detail, deadline orientation, and flexibility.
Strong written and verbal communication skills, including the ability to communicate and build rapport with diverse speakers and audiences in a virtual environment.
Self-motivated, confident, proactive, and comfortable working independently.
Poise, tact, diplomacy, and strong interpersonal and communication skills.
Ability to work successfully in a diverse team environment and collaborate effectively with others.
Ability to handle multiple tasks and remain positive and productive in demanding situations.
Ability to travel to member meetings to support ADEA events as needed, including some weekends.
Ability to work some evenings as needed to support eLearn webinars and virtual activities.
Ability to work onsite at ADEA’s Washington, D.C. office Monday through Thursday, with remote work permitted on Fridays.

Nice To Haves

Prior experience working in an academic, association, or nonprofit environment is strongly preferred.
Understanding of learning theory and ability to apply it to learning-program development is helpful.

Responsibilities

Manage development and day-to-day maintenance of the ADEA Micro-credential Program, including coordinating its biannual review cycle and Micro-credential Review Committee.
Collaborate with the VP, eLearn and member volunteers to develop new micro-credentials; track submissions through the LMS and use analytics to inform program expansion.
Manage marketing efforts to increase micro-credential visibility and member engagement, and evaluate program performance and user satisfaction to recommend improvements.
Manage ADEA’s eLearn digital badging system, including updating and issuing badges, troubleshooting, providing customer service, and recommending improvements aligned with learner needs and industry standards.
Manage technical and logistical aspects of live and on-demand webinars, asynchronous courses, and related events.
Assist with identifying and recruiting speakers; coordinate speaker scheduling, planning calls, agreements, content development, and technical support.
Build and manage event registrations in the LMS; moderate and produce live events, including audience interaction, transitions, and technical troubleshooting.
Manage post-production webinar recordings and on-demand course setup and maintenance; generate and assess registration and evaluation reports, process continuing education credits, and provide on-demand customer support.
Oversee daily LMS operations, including homepage and site updates, user-interface configuration, webinar and course pages, troubleshooting, account management, customer support, and platform enhancements.
Collaborate with ADEA staff to develop and manage virtual and hybrid course content, create course content and learning assets using authoring tools, build courses in the LMS, orient facilitators, support users, and monitor learner engagement and satisfaction.
Collaborate with the Office of Membership, Marketing and Communications and other Office of Learning staff to develop outreach for micro-credentials, webinars, courses, and other initiatives.
Maintain current contracts for Office of Learning vendors and consultants; serve as their point of contact, monitor contract timelines, and process vendor payments.
Develop and update standard operating procedures to improve the efficiency of eLearn activities.
Support the staff liaison to the Council of Faculties, including preparing monthly meetings and annual meeting programming.
Perform other duties as assigned.