Onboarding & Learning Programs Specialist

Q2 • Austin, TX

20h • Hybrid

About The Position

The Onboarding & Learning Programs Specialist leads new-hire learning and onboarding, coordinates early talent programs, and manages learning systems and required training. The role combines facilitation and program operations, with responsibility for improving onboarding and learning experiences and supporting a long-term development path in learning and development.

The specialist owns and facilitates in-person and virtual New Hire Orientation, improves the manager onboarding experience, develops onboarding resources, and partners with the India Talent Enablement team to maintain a cohesive experience across regions. The role oversees internship and recent graduate program operations and serves as a contact for interns and early-career employees.

The specialist administers the LMS, maintains its catalog and learning paths, resolves learner issues, and creates reports and dashboards. The role also manages required and compliance training, partners with Legal, Compliance, and HR on training requirements, and keeps foundational learning content accurate.

Additional responsibilities include facilitating learning sessions, managing training requests and learning projects, designing and refreshing learning programs, working with subject matter experts, assessing learning needs, measuring behavioral indicators and outcomes, conducting retrospectives, and integrating AI into daily design and operational workflows. Success includes delivering programs with increasing independence, making evidence-based recommendations, maintaining current programs and catalog content, and improving processes and reporting.

Requirements

• 2–4 years of experience in instructional design, learning and development, or a related field.
• A portfolio demonstrating range across learning formats.
• Working command of adult learning principles and instructional design models such as ADDIE, SAM, or backward design.
• Proficiency in at least one eLearning authoring tool, such as Articulate Storyline/Rise or Adobe Captivate.
• Hands-on LMS or LXP administration experience.
• Experience facilitating in-person and virtual training for professional adult audiences.
• A diagnostic mindset and comfort turning reaction and behavioral data into clear reporting.
• Solid project management instincts.
• Active everyday use of AI tools.
• Collaborative, low-ego approach and judgment about when to escalate.
• Fluent written and oral communication in English.
• Authorization to work for any employer in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

• Own and facilitate in-person and virtual New Hire Orientation, including content, logistics, feedback, and continuous improvement.
• Improve the manager experience of onboarding new employees by gathering feedback and partnering with People & Organization, IT, and Facilities.
• Create and launch onboarding templates, checklists, and resources for managers.
• Partner with the India Talent Enablement team to maintain a cohesive orientation across regions.
• Oversee day-to-day internship and recent graduate program operations, including logistics, scheduling, onboarding, and communications.
• Serve as a primary contact for interns and early-career employees; track participation and report program data to stakeholders.
• Administer the LMS, including user accounts, enrollments, content, learning paths, configuration, catalog audits, and learner support.
• Maintain the course catalog and foundational learning content, troubleshoot learner issues, and coordinate with IT and vendors.
• Build reports and dashboards showing learning activity, completion, participation, and early outcome indicators.
• Manage compliance and required training end to end, including assignments, completion tracking, follow-up, and reporting to HR and Legal.
• Partner with Legal, Compliance, and HR to implement new or updated training requirements.
• Facilitate training sessions, manage delivery logistics, create inclusive learning environments, respond to questions, and adjust session pacing and depth.
• Coordinate post-training reinforcement and track completion of follow-up touchpoints.
• Own training request intake, evaluate requests against criteria, and make timely recommendations about whether and how to proceed.
• Design and develop learning programs across formats, align objectives with business outcomes, and select suitable modalities.
• Review and refresh assigned programs on a defined cycle and recommend updates when content or outcomes warrant them.
• Manage subject matter expert relationships, content-gathering sessions, timelines, and deliverables.
• Track program metrics and behavioral indicators, combine them with participant reaction data, and prepare stakeholder-ready reports.
• Conduct retrospectives and turn findings into process improvements.
• Monitor industry trends, evaluate emerging tools under senior guidance, and share insights with the team.
• Integrate AI into design and operational workflows while maintaining quality and accuracy.
• Support needs assessments by synthesizing stakeholder input, distinguishing skill gaps from process or environmental barriers, and surfacing recommendations for senior review.
• Build learning components for Advisor programs and escalate requests better addressed through non-learning interventions.
• Manage multiple concurrent projects and communicate proactively about timelines and scope.

Benefits

• Health and wellness benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents.
• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Community volunteering and company philanthropy programs.
• Employee peer recognition programs.
• Resources for physical, mental, and professional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed