Manager, Learning Program Management (IC)
About The Position
At Schwab, the Sales Learning & Coaching team develops and coaches sales professionals, creating learning programs, onboarding events, and resources across the company’s sales channels. The team builds shared content at scale and tailors it to each channel’s roles and relationships. The Manager, Learning Program Management is a hands-on role supporting the programs behind this work. The position plans and executes program activities, maintains schedules and documentation, reviews and updates learning materials, supports onboarding and learning events, coordinates communications, administers program records and platforms, and tracks participation, engagement, and feedback. The role is expected to improve processes so programs run reliably and scale, and to provide consistent, useful resources and experiences across audiences and channels. The selected candidate is expected to work on site in the specified location. The role is eligible for bonus or incentive opportunities in addition to the salary range.
Requirements
- Bachelor’s degree or equivalent experience.
- Experience coordinating or managing programs, learning initiatives, events, or similar business initiatives.
- Strong organizational and project management skills, including managing multiple priorities and advancing work independently.
- Ability to develop clear, professional program materials using common enterprise tools such as PowerPoint, Excel, and SharePoint.
- Excellent written and verbal communication skills.
- Strong attention to detail and follow-through.
Nice To Haves
- Active and valid FINRA Series 7.
- Experience developing comprehensive learning strategies, training materials, and/or communications for client-facing professionals.
- Significant experience influencing senior stakeholders.
- Experience creating structured process maps, lifecycle journeys, or playbooks.
- Demonstrated ability to lead large, cross-functional meetings.
- Strong analytical skills and creativity in problem solving.
- Strong project management skills, attention to detail, and ability to proactively advance work independently and with teams to meet tight deadlines.
- Ability to navigate and succeed in a highly matrixed organization.
Responsibilities
- Plan and execute program activities end to end, maintaining schedules, trackers, and documentation and anticipating program needs.
- Review program materials, reuse existing content where appropriate, and keep published resources current and easy to navigate.
- Support logistics for onboarding, learning cohorts, and learning sessions in partnership with facilitators and speakers.
- Draft and coordinate timely, accurate communications for participants and the field.
- Maintain participant records, program platforms, and resource sites, ensuring data accuracy across systems.
- Track participation and engagement, administer surveys, and turn collected information into actionable findings.
- Coordinate multiple program timelines, sequence deadlines, manage logistics, and advance work independently.
- Identify recurring process friction and create repeatable tools such as templates, checklists, process maps, and playbooks.
- Work with facilitators, speakers, partner teams, and field leaders to clarify requests, set expectations, and manage competing priorities.
- Track and validate program data and summarize what should be kept, fixed, or stopped.
- Support continuous improvement and the expansion of program responsibilities as the portfolio evolves.
Benefits
- Bonus or incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
