Learning Program Manager 3

GP Strategies • Troy, CA

1d

About The Position

The role serves as an account lead and connector between clients, internal teams, and partners. It acts as the primary liaison to client upper management, building positive working relationships and understanding customer goals, objectives, and direction. The role communicates how projects align with account- or client-level initiatives, identifies opportunities, and articulates GP’s profile, offerings, and value proposition across its operating groups. It supports the development of creative performance-solution proposals based on customers’ business processes and acts as an escalation point for project issues, helping resolve problems and motivating delivery teams to meet client needs.

The position partners with project managers to keep project teams, management, and operations informed about schedules, budgets, scope, and risks. It manages multiple priorities, leads internal and client meetings, and works with subject matter experts to support deliverables. The role also supports project implementation, attends meetings at company or client offices, travels to off-site events involving team-created content, and maintains continuous education on learning and development industry trends.

Requirements

• More than 2 years of experience working directly with multiple clients.
• Experience working with project teams to complete projects on a daily basis.
• Microsoft Office Suite skills, including MS Teams, Excel, PowerPoint, Word, and SharePoint.

Nice To Haves

• Experience in the automotive industry, working with dealerships, or working with the Field organization is a plus.
• A bachelor’s degree in a related discipline is preferred.

Responsibilities

• Serve as a connector between clients, internal teams, and partners, and act as the primary liaison with client upper management.
• Maintain client relationships and understand customer goals, objectives, and direction.
• Communicate alignment between projects and account- or client-level initiatives and identify opportunities proactively.
• Articulate GP’s profile, offerings, and value proposition across its operating groups.
• Develop or support creative performance-solution proposals based on customers’ business processes.
• Act as an escalation point for project-related issues and assist with problem resolution.
• Provide leadership and motivation to delivery teams to meet client needs.
• Partner with project managers to communicate schedules, budgets, scope, and risks, and help manage and minimize project risks.
• Manage multiple priorities and lead or facilitate internal and client meetings.
• Work with subject matter experts to support deliverables.
• Clearly articulate project or program structure and goals.
• Cultivate and nurture new and existing client relationships.
• Communicate understanding of programs and projects.
• Upon client intake requests, draft preliminary budget ranges, document timing expectations, and estimate project resource needs.
• Ensure milestones are met and deliverables are on time, on or under budget, and meet or exceed client expectations.
• Maintain visibility into projects, forecast financials, and identify obstacles.
• Help prepare project teams for internal and external meetings and presentations.
• Provide ad hoc support to project teams during implementation as necessary.
• Report client feedback, concerns, comments, and questions to the project team.
• Travel to company or client offices for meetings and travel to off-site events for which the team created content.
• Continue learning about trends in the learning and development industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager