Learning Program Manager 3

GP Strategies • Troy, MI

2d

About The Position

The Learning Program Manager serves as a connector among clients, internal teams, and partners, acting as a primary liaison with client upper management and building positive working relationships to understand client goals, objectives, and direction. The role communicates alignment between projects and account- or client-level initiatives, identifies opportunities, and articulates the company’s profile, offerings, and value proposition across its operating groups. It supports development of creative performance-solution proposals based on customers’ business processes, serves as an escalation point for project issues, and leads and motivates delivery teams to meet client needs.

The position partners with project managers to keep teams, management, and operations informed about schedules, budgets, scope, and risks, and works to manage and minimize those risks. It manages multiple priorities, facilitates internal and client meetings, and works with subject matter experts to support deliverables. The role also maintains client relationships, tracks project milestones, deliverables, budgets, financial forecasts, and obstacles, helps prepare teams for meetings and presentations, provides ad-hoc project support, and relays client feedback to project teams. Travel to company offices, client offices, and off-site events is required. Continuous education on learning and development industry trends is expected.

Requirements

• More than 2 years of experience working directly with multiple clients.
• Experience working with project teams to complete projects on a daily basis.
• Proficiency with Microsoft Office Suite, including MS Teams, Excel, PowerPoint, Word, and SharePoint.
• Ability to travel to company and client offices and off-site events.

Nice To Haves

• Experience in the automotive industry, with dealerships, or with the Field organization is a plus.
• Bachelor’s degree in a related discipline is preferred.

Responsibilities

• Serve as a connector among clients, internal teams, and partners.
• Act as the primary liaison with client upper management and maintain client relationships to understand goals, objectives, and direction.
• Communicate how projects align with account- or client-level initiatives and proactively identify opportunities.
• Articulate the company’s profile, offerings, and value proposition across its operating groups.
• Develop or support development of performance-solution proposals based on customers’ business processes.
• Act as an escalation point for project-related issues and assist with problem resolution.
• Provide leadership and motivation to delivery teams to ensure client needs are met.
• Partner with project managers to communicate schedules, budgets, scope, and risks, and help manage and minimize risks.
• Manage multiple priorities and lead or facilitate internal and client meetings.
• Work with subject matter experts to support deliverables.
• Clearly explain project or program structure and goals, and communicate understanding of programs and projects.
• Upon client intake requests, draft preliminary budget ranges, document timing expectations, and estimate resource needs.
• Ensure milestones are met and deliverables are timely, on or under budget, and meet or exceed client expectations.
• Maintain visibility into projects, forecast financials, and track obstacles.
• Help prepare project teams for internal and external meetings and presentations.
• Provide ad-hoc support to project teams during implementation as needed.
• Report client feedback, concerns, comments, and questions to project teams.
• Travel to company or client offices for meetings and support off-site events for which the team created content.
• Continue learning about trends in the learning and development industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed