Manager, Learning Operations & LMS

Pursuit Attractions and Hospitality•Denver, CO

About The Position

The Manager, Learning Operations & LMS is a member of Pursuit’s Organizational Development team. The role primarily owns the building, customization, scaling, and ongoing maintenance of Workday Learning as an enterprise-wide learning management system. It also supports the creation of practical, relevant learning experiences and helps manage logistics for learning programs. The position manages learning content, assignments, pathways, records, reporting, user support, and stakeholder relationships. It partners across Operations, People, Legal, Safety, Technology, and other functions to deliver accurate, timely learning programs. When supporting content development, the role creates and maintains digital and other learning resources, applies accessibility and inclusive-design principles, and uses AI-assisted tools thoughtfully while maintaining accuracy, brand standards, and an authentic Pursuit experience. This Denver-based position offers a salary range of $104,000 to $117,000 per year, with a 10% short-term incentive bonus target. The actual base salary depends on experience, qualifications, and internal equity.

Requirements

Bachelor’s degree in learning and development, organizational development, communications, or a related field, or an equivalent combination of education and relevant experience.
Ten or more years of progressive experience in learning operations, LMS administration, training, HR technology, or a related field, including enterprise platform ownership.
Experience implementing, stabilizing, or significantly improving an LMS in a distributed organization.
Strong knowledge of automated assignments, audiences, learning records, reporting, security, testing, SCORM, and governance.
Ability to translate HCM data, regulatory requirements, and operating needs into maintainable learning processes.
Experience with compliance learning, historical records, credentials, equivalencies, expiration rules, and audit evidence.
Content development capability across digital, instructor-led, virtual, and performance-support formats.
Ability to balance strategy with detailed hands-on execution across locations, countries, and seasonal operating cycles.
Professional experience developing learning for frontline team members and leaders in hospitality, travel, tourism, retail, food and beverage, attractions, or another multi-site, guest-facing operational environment.
Experience supporting seasonal, geographically dispersed, multilingual, or multi-site workforces.

Nice To Haves

Experience using Workday Learning.

Responsibilities

Inventory current learning content, systems, records, and owners to support transition to the new LMS platform.
Create and maintain a training matrix for regulatory and compliance training.
Establish and execute documented processes for learning requests, regulatory updates, content revisions, and content retirement.
Review the impact of content updates and work with stakeholders on plans to address them.
Receive, load, configure, and facilitate validation testing of learning content.
Define learner audiences and create, activate, and maintain learning assignments suitable for a complex seasonal workforce.
Build, test, deploy, and maintain learning pathways, accounting for prerequisites, sequencing, due dates, retraining requirements, and equivalencies.
Review and transfer prior completion records to reduce duplicate training, and ensure accurate completion data.
Develop processes for documenting external learning, certifications, and practical qualifications.
Establish, implement, and maintain reporting methodology; produce and share learning insights and provide platform solutions for measuring outcomes.
Develop and execute launch communications, and prepare and deliver communications about system updates and impacts.
Create, maintain, and deliver learning resources for end users; create, onboard, and manage user accounts, permissions, and roles.
Review and respond to helpdesk inquiries and provide enhanced support for users with elevated security levels.
Advise stakeholders on planned deployments in the context of the broader learning ecosystem and training calendar, identifying possible challenges or conflicts.
Build relationships across Operations, People, Legal, Safety, Technology, and other support functions.
Prioritize concurrent projects and collaborate with L&D colleagues and stakeholders to develop implementation plans, resources, and launch plans.
Partner with an Instructional Designer to develop practical, relevant, and memorable learning experiences.
Establish learning-effectiveness metrics and processes to measure, track, and communicate results.
Develop eLearning modules, videos, assessments, job aids, and other resources that support learning objectives.
Use AI-assisted authoring, narration, image, video, and editing capabilities thoughtfully while maintaining accuracy, brand standards, accessibility, and an authentic Pursuit experience.
Apply accessibility and inclusive-design principles for a diverse team member population.
Publish, test, troubleshoot, and maintain content using applicable learning standards, including SCORM 1.2, SCORM 2004, xAPI, and HTML5.
Maintain editable source files, version history, review documentation, naming conventions, and other content-governance practices.
Maintain and update learning content as operating practices, systems, policies, and business needs evolve.