Operations Manager, LMS

Bush Specialty Vehicles•Flower Mound, TX

4d•Onsite

About The Position

The Operations Manager leads and optimizes daily delivery and warehouse operations, emphasizing measurable performance, financial accountability, and client satisfaction. The role drives operational excellence by managing KPIs, improving efficiency, reducing claims exposure, strengthening contractor performance, and ensuring regulatory compliance. It serves as a primary escalation point for operational and client concerns and supports client retention, growth, and long-term relationships. The position oversees daily delivery operations and operational processes, manages claims and contractor performance, and works with client representatives, Independent Owner Operators, and internal teams to maintain service standards. It also supports budgeting, cost management, and continuous improvement.

Requirements

Associate’s degree or an equivalent combination of education and relevant experience.
At least three years of leadership experience in logistics, delivery, transportation, or warehouse operations.
Demonstrated success managing performance metrics and improving operational KPIs.
Strong analytical, organizational, and problem-solving skills with high attention to detail.
Proficiency in Microsoft Office applications, including advanced Microsoft Excel skills.
Valid driver’s license with an acceptable driving record.

Responsibilities

Lead, coach, and develop the operations team to ensure effective execution of daily delivery operations.
Own and manage operational KPIs, including on-time delivery, completion rates, claims and damage ratios, cost per stop, labor utilization, safety metrics, and customer satisfaction scores.
Review weekly and monthly performance reports, identify trends and improvement opportunities, and implement measurable corrective action plans.
Oversee routing, dispatch, scheduling, loading, staging, and inventory processes for accuracy, efficiency, and cost control.
Manage the claims lifecycle, including investigation, documentation, chargebacks, reporting, and damage-prevention initiatives.
Serve as a primary escalation point for client and customer concerns and ensure timely resolution and professional communication.
Build and maintain working relationships with client representatives, Independent Owner Operators, and internal teams to promote service excellence and retention.
Recruit, evaluate, coach, and conduct performance reviews for Independent Owner Operators and operations staff; conduct ride-alongs and quality reviews to confirm performance and compliance.
Monitor contractor settlements and productivity for alignment with operational and financial objectives.
Ensure compliance with DOT, OSHA, and company safety standards and promote accountability, regulatory adherence, and safe operations.
Support budgeting, cost management, and continuous improvement initiatives.