Manager, Learning Management Systems

Zscaler•San Jose, CA

13h•Hybrid

About The Position

We are looking for a Manager, Learning Management Systems to join our IT/Business Applications department. Reporting to the Sr. Director, Enterprise Applications, this role offers the flexibility to work remotely within the United States, with a preference for candidates based near our San Jose, CA office who can participate in a hybrid schedule (three days per week onsite). We are seeking a highly motivated, experienced, and hands-on individual to own and manage the business applications related to our external and internal Learning Management Systems. Your primary focus will be on end-to-end business processes, systems architecture, and LMS integrations, ensuring seamless connectivity with the rest of the IT Business Applications landscape. You will work closely with cross-functional business and IT teams to understand business processes, define strategies, gather requirements, and design solutions that align with our business objectives.

Requirements

10+ years of experience managing enterprise business applications, with 5 or more years managing Learning Management Systems and related technologies
Strong understanding of end-to-end business processes for enablement, learning management, and certification management alongside best practices
Expertise in systems architecture, integration, solution design, and SSO authentication for LMS platforms
Familiarity with LMS platforms (Cornerstone, Litmos, Skilljar), CMS platforms (Mediafly), Certification platforms (Pearson Vue), Gamification systems (Credly), and data platforms (Snowflake, Tableau)
Exceptional communication and interpersonal skills with the ability to collaborate effectively with cross-functional business stakeholders and technology teams

Nice To Haves

Exceptional hands-on ability and willingness to administer the LMS platforms as an individual contributor
Proven experience in vendor management and contract negotiations
Experience delivering AI-enabled workflows using native Learning Management System capabilities or other advanced AI tools to drive innovation and continuous improvement

Responsibilities

Take ownership of our current internal and external LMS platforms, CMS platform, Certification platform, Badging platform, and future solutions, ensuring their effective functioning and optimal utilization
Work closely with business stakeholders to define the business process and technology platforms strategy and roadmap
Design and maintain the architecture of the LMS and ensure smooth integrations with other business applications in our technology ecosystem
Manage relationships with LMS, CMS, and Certification platform vendors and other relevant technology providers while evaluating new and existing vendors to maintain healthy partnerships
Collaborate with stakeholders and subject matter experts to translate business needs into comprehensive, scalable, and user-centric solution designs