Manager, Learning Management Systems

Zscaler•San Jose, CA

8h•Hybrid

About The Position

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager, Learning Management Systems to join our IT/Business Applications department. Reporting to the Sr. Director, Enterprise Applications, this role offers the flexibility to work remotely within the United States, with a preference for candidates based near our San Jose, CA office who can participate in a hybrid schedule (three days per week onsite). We are seeking a highly motivated, experienced, and hands-on individual to own and manage the business applications related to our external and internal Learning Management Systems. Your primary focus will be on end-to-end business processes, systems architecture, and LMS integrations, ensuring seamless connectivity with the rest of the IT Business Applications landscape. You will work closely with cross-functional business and IT teams to understand business processes, define strategies, gather requirements, and design solutions that align with our business objectives.

Requirements

10+ years of experience managing enterprise business applications, with 5 or more years managing Learning Management Systems and related technologies
Strong understanding of end-to-end business processes for enablement, learning management, and certification management alongside best practices
Expertise in systems architecture, integration, solution design, and SSO authentication for LMS platforms
Familiarity with LMS platforms (Cornerstone, Litmos, Skilljar), CMS platforms (Mediafly), Certification platforms (Certiverse), Gamification systems (Credly), and data platforms (Snowflake, Tableau)
Exceptional communication and interpersonal skills with the ability to collaborate effectively with cross-functional business stakeholders and technology teams

Nice To Haves

Exceptional hands-on ability and willingness to administer the LMS platforms as an individual contributor
Proven experience in vendor management and contract negotiations
Experience delivering AI-enabled workflows using native Learning Management System capabilities or other advanced AI tools to drive innovation and continuous improvement

Responsibilities

Take ownership of our current internal and external LMS platforms, CMS platform, Certification platform, Badging platform, and future solutions, ensuring their effective functioning and optimal utilization
Work closely with business stakeholders to define the business process and technology platforms strategy and roadmap
Design and maintain the architecture of the LMS and ensure smooth integrations with other business applications in our technology ecosystem
Manage relationships with LMS, CMS, and Certification platform vendors and other relevant technology providers while evaluating new and existing vendors to maintain healthy partnerships
Collaborate with stakeholders and subject matter experts to translate business needs into comprehensive, scalable, and user-centric solution designs