Manager Learning Management Systems

Generac Power Systems•Waukesha, WI

22h

About The Position

Generac, a leading energy technology company with over 60 years of history, is evolving into an energy technology solutions company. The LMS Manager is responsible for managing the needs assessment, design, and development of learning software to meet the training needs of Generac's dealer network. This position involves managing and maintaining the learning management system, ensuring it is up to date and enables training for technicians and other Generac products. The role also includes managing a team of instructional designers and overseeing the Service Training Call Center, with a focus on optimizing system use, content creation, and delivering a best-in-class customer experience.

Requirements

Proficient in Microsoft Office, specifically Powerpoint and/or LMS Development tools
Excellent verbal, writing, and presentation skills
Instructional Design knowledge
Bachelor’s Degree or equivalent experience
5 years of experience in learning and development including system management and content creation
3 years of progressive leadership experience

Nice To Haves

Experience with online training and certifications
Experience with LMS and Business Systems

Responsibilities

Management of LMS System
Optimizing and keeping system updated for ease of use and customer experience
System set up to integrate with other inside business systems (SAP, Salesforce etc)
Implementation of automation to create a best-in-class customer experience
Adapting, Testing and posting new content into system
Prepare curriculum for LMS style of education
Troubleshooting administrative and user technical issues
Collaborate cross-functionally to create and maintain company-wide instructional standards and best practices
Designs and directs the work of the team
Selects, coaches and develops staff
Sets clear expectations to inspire and motivate the team
Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary
Manage the Instructional designers to convert content and create online course materials for Service and others as needed
Manage the team that take the calls and emails from the Service training call center
Directs the team to provide the best-in-class customer experience
Evaluate processes to be efficient and drive to provide exceptional customer experience
Respond to calls and emails utilizing standard process and procedures
Maintain monthly and quarterly call metrics for the business to us
Develop policies and procedures to establish consistent use of the system
Creation of reports to track system performance and use
Develop reporting pertinent to the dealers to track and manage their employees to maintain certification level