Manager Learning Management Systems

Generac•Waukesha, WI

1d•Hybrid

About The Position

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. The LMS Manager is responsible for managing the needs assessment, design, and development of learning software to meet the training needs of our dealer network. This position be responsible for managing and maintaining the learning management system, keeping it up to date and enabling training for technicians and other Generac products. They will be responsible for managing and maintaining the learning management system.

Requirements

Proficient in Microsoft Office, specifically Powerpoint and/or LMS Development tools.
Excellent verbal, writing, and presentation skills
Instructional Design knowledge
Bachelor’s Degree or equivalent experience
5 years of experience in learning and development including system management and content creation
3 years of progressive leadership experience

Nice To Haves

Experience with online training and certifications
Experience with LMS and Business Systems

Responsibilities

Management of LMS System
Optimizing and keeping system updated for ease of use and customer experience
System set up to integrate with other inside business systems (SAP, Salesforce etc)
Implementation of automation to create a best-in-class customer experience
Adapting, Testing and posting new content into system
Prepare curriculum for LMS style of education
Troubleshooting administrative and user technical issues
Collaborate cross-functionally to create and maintain company-wide instructional standards and best practices
Management of Team
Designs and directs the work of the team.
Selects, coaches and develops staff.
Sets clear expectations to inspire and motivate the team.
Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.
Manage the Instructional designers to convert content and create online course materials for Service and others as needed.
Manage the team that take the calls and emails from the Service training call center
Directs the team to provide the best-in-class customer experience
Service Training Call Center
Evaluate processes to be efficient and drive to provide exceptional customer experience
Respond to calls and emails utilizing standard process and procedures
Maintain monthly and quarterly call metrics for the business to use
Develop policies and procedures to establish consistent use of the system
Creation of reports to track system performance and use
Develop reporting pertinent to the dealers to track and manage their employees to maintain certification level