Manager, LA28 Platinum Access - Olympic & Paralympic Games

TKO Group Holdings, Inc•Los Angeles, CA

11d

About The Position

The Manager, Platinum Access is part of On Location’s Platinum Access and Enterprise Partnership teams and supports business development and account management for custom programs connected to the Olympic and Paralympic Games. The team curates, sells, and manages programs for corporate buyers, high-net-worth individuals, sponsors, national federations, licensees, suppliers, donors, other National Olympic Committee stakeholders, International Federations, rights-holder affiliates, and host cities or organizing committees. The role helps maximize business development by recommending technology processes and sales-enablement tools that improve customer relationship management, pipeline management, and on-site delivery. It works across Technology, Data, B2B Sales, Marketing, and Games Services, and may also support Program Management and Operations with delivery of contractual program elements. The position includes business operations, client development, account management, team leadership, and occasional on-site program delivery. The role requires adaptability in work and travel schedules, including extended hours during nights, weekends, and holidays. Travel may include international trips and extended periods working remotely from host-city offices. Expected travel is approximately 15–20% annually, including 1–2 months of continuous travel during rights-holder events.

Requirements

Bachelor’s degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience.
At least 7 years of experience in a management position; B2B or travel and hospitality experience is preferred in this requirement.
Proficiency with Salesforce, Keynote, Microsoft Office applications—particularly Excel, Outlook, and PowerPoint—and Adobe applications—particularly InDesign and Photoshop.
Fluency in written and spoken English.
Ability to travel and work in an international environment.
Ability to work extended hours, including nights, weekends, and holidays, and to accommodate extended travel and periods working from host-city offices.
Ability to perform the essential duties at a high level, including strong communication, organization, prioritization, collaboration, and decision-making.

Nice To Haves

A proven record of building and maintaining client relationships and managing complex corporate accounts.
Experience with B2B clients, corporate groups, high-touch guest services, experience execution, or event operations.
A hands-on approach to executing customized and curated solutions for B2B or corporate clients.
Understanding of the entertainment landscape, including sports, fashion, culinary, and other cultural sectors.
Strong interpersonal, oral, written, and presentation skills, with a collaborative communication style and ability to communicate at all levels.
Creative, innovative, and strategic thinking, with strong time-management, organizational, and supervisory skills and the ability to succeed in high-pressure, deadline-driven environments.
Ability to balance creative ideas with practical logistical execution and to use resources effectively while handling multiple tasks.
Accuracy and attention to detail under pressure, with the ability to prioritize critical work and manage competing priorities.
Self-development, active listening, flexibility, and adaptability in identifying what drives results.
Experience with international, Olympic, World Cup, or other major sporting events, and/or the travel and hospitality industry.
Fluency in languages in addition to English.

Responsibilities

Establish and implement technology-enabled initiatives to improve operational efficiency and streamline processes.
Maintain relationships across functional areas and workstreams and assist with related projects as needed.
Maintain working knowledge of commercial and stakeholder/affiliate product offerings and inventory; the Platinum Access Collection; LA28 competition venues and schedules; and relevant cultural experiences and local interests for B2B, corporate, and high-net-worth guests.
Author and distribute event-related communications to applicable staff.
Support understanding of On Location’s and the client’s broader business objectives, and carry out other duties assigned by the team or leadership.
Develop and maintain relationships with corporate clients, high-net-worth individuals, and other VIP clients to drive long-term sales across On Location properties.
Identify client hospitality requirements, advocate for client needs, and develop product and program solutions aligned with business objectives and revenue opportunities.
Build and manage budgets during program ideation and curation, with management and functional-area oversight, to ensure proposed experiences are financially sound.
Author, edit, help design, and produce proposal materials.
Manage contracting, including negotiations, escalations, approvals, and signatures, to achieve mutually beneficial solutions and competitive rates for guest experiences.
Support the development and delivery of responses to RFIs, RFPs, and other client briefings as required.
Maintain client records in Salesforce, Airtable, and inventory management systems such as Optimo and Crewfare.
Maintain revenue records and reporting using tools such as Optimo, Omni, Salesforce, and Airtable, coordinating with Global Operations and the data team.
Analyze post-event sales, expenses, payments, reconciliations, client reporting, and general-ledger allocations.
Review post-event notes and client surveys to assess brand quality standards.
Collect, enter, and document event summaries, historic sales reporting, surveys, financial client reporting, actuals for accounting, and check approvals.
Gather information from functional areas on objectives, deliverables, implementation, processes, timelines, staffing, and budgets.
Research, organize, write, edit, and help design or produce written materials, including executive summaries and case studies.
Support on-site delivery of individual programs when requested by Global Operations.
Manage and develop team members through one-on-ones, performance management, training, accountability, and staff development.
Develop, document, and implement procedures, systems, and operational efficiencies.
Participate in team and leadership meetings, provide feedback on process improvement, and participate in post-event reviews and process-review meetings.
Provide input on performance reviews, bonuses, and merit increases; complete monthly expense or event-budget reconciliations as needed.
Promote continuous quality improvement, team participation, customer-first service, and collaboration across workstreams.
Lead by example, communicate responsibilities and task ownership, help the team prioritize and stay organized, and identify and remove roadblocks through sound analysis and decision-making.