ACCESS MANAGER
About The Position
The Access Manager provides leadership and oversight of admissions, intake, and billing functions for program participants in accordance with funding requirements, regulatory standards, and organizational policies. The role supports compliance, operational efficiency, revenue integrity, and high-quality access to care. It also safeguards confidential information, ensures eligibility coverage, and supports the initial stages of Revenue Cycle Management. The Access Manager leads admissions and intake operations, oversees billing compliance across funding sources, and ensures intake and billing systems are prepared for audits. The position directly supervises intake and billing staff, supports their training and development, and assists clients with billing, benefits, and financial inquiries as needed.
Requirements
- Bachelor’s degree or an equivalent combination of work experience, specialized training, or healthcare billing/intake certifications.
- At least three years of experience in healthcare intake, admissions, or billing.
- Experience with Electronic Health Record (EHR) systems.
- Strong knowledge of healthcare billing and revenue cycle processes.
- Understanding of HIPAA and confidentiality regulations.
- Effective professional communication skills.
- Strong organizational and process improvement abilities.
- Ability to manage multiple funding and regulatory requirements.
- Commitment to organizational values and mission-driven service delivery.
Nice To Haves
- Experience in behavioral health, mental health, or healthcare services.
Responsibilities
- Lead and oversee the full admissions and intake process.
- Ensure timely and accurate completion of intake assessments.
- Monitor workflow efficiency and continuously improve intake procedures.
- Oversee participant eligibility applications through County Mental Health Services.
- Maintain compliance of billing processes across all funding sources.
- Oversee the initial stages of Revenue Cycle Management.
- Ensure billing procedures comply with contractual and regulatory standards.
- Support clients with billing, benefits, and financial inquiries as needed.
- Ensure HIPAA compliance and protect confidential client information.
- Maintain credentialing compliance and documentation required by funding contracts and regulatory agencies.
- Prepare intake and billing systems for audit readiness.
- Directly supervise intake and billing staff.
- Review and approve bi-weekly payroll for direct reports, if applicable.
- Train new and current staff on admissions, billing procedures, compliance standards, and EHR systems.
- Promote professional communication and adherence to organizational values.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
