Patient Access Manager
About The Position
The Patient Access Manager leads Patient Access operations across Admitting, Emergency Department Registration, Surgical Services Registration, Outpatient Registration, Operators, Outpatient Lab, and EKG services. The role brings together people, technology, operations, and strategy to deliver an exceptional experience for patients and team members while improving operational performance and supporting revenue cycle initiatives. The manager develops high-performing teams, oversees budgets and quality metrics, ensures regulatory compliance, and advances policies and strategic initiatives. Responsibilities include optimizing Patient Access technology and staffing strategies, developing and cross-training staff, coordinating with facilities and clinic locations, and identifying ways to improve the patient experience. The role oversees daily registration and Patient Access functions, including insurance eligibility and verification, authorizations, financial counseling, pre-service estimates, and collections. The manager uses audits, patient experience results, benchmarking, and 90-day action plans to drive measurable improvement. The position requires a bachelor's degree in a related field and 3–5 years of work experience. Certified Healthcare Access Manager (CHAM) certification through NAHAM is required within two years.
Requirements
- Bachelor's degree in a related field.
- 3–5 years of work experience.
- Obtain Certified Healthcare Access Manager (CHAM) certification from the National Association of Healthcare Access Management (NAHAM) within two years.
Responsibilities
- Lead, coach, mentor, and develop teams through rounding, ongoing feedback, accountability, and performance management.
- Ensure teams provide timely, compassionate, high-quality service throughout the Patient Access journey.
- Evaluate workflows, systems, and processes to improve efficiency, effectiveness, accuracy, and outcomes.
- Oversee registration, insurance eligibility and verification, authorizations, financial counseling, pre-service estimates, and collections.
- Monitor registration accuracy and quality through patient-information checks, work-queue and documentation audits, trend identification, and feedback to employees and leaders.
- Monitor work queues, patient volumes, staffing levels, labor hours, payroll, and department expenses while managing resources responsibly.
- Ensure employees receive orientation, training, annual competencies, certifications, licensure support, and cross-training.
- Maintain regulatory and operational compliance and stay current on requirements and healthcare trends related to registration, insurance verification, reimbursement, collections, claims denials, and Patient Access operations.
- Partner with Emergency Department, Inpatient, Outpatient, Ambulatory Surgical Center, Revenue Cycle, Patient Financial Services, Case Coordination, Information Technology, and Payer Contracting leaders to resolve problems and improve processes.
- Address complex patient and insurance concerns, working with Payer Contracting and insurance representatives when resolution is needed.
- Use audits, patient experience results, benchmarking, and 90-day action plans to identify opportunities and drive measurable improvement.
- Set clear expectations, model accountability, and help employees understand how their work affects patients and the organization.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
