Hospitality Venue Manager - LA28 Olympics & Paralympics

TKO Group Holdings, Inc•Los Angeles, CA

2d•$90,000 - $110,000

About The Position

The Hospitality Venue Manager oversees hospitality activities at an assigned LA28 Olympic competition venue and serves as the day-to-day lead and primary point of contact for venue hospitality operations. The role analyzes venue capacities to support ticket allocations and hospitality space planning, supports discussions with LA28 hospitality and venue teams, and coordinates planning and communication across internal teams and external partners. The manager leads planning, preparation, and delivery of hospitality experiences in partnership with LA28, venue operators, production agencies, caterers, entertainment providers, staffing partners, and On Location teams. The role ensures that venue milestones, operational requirements, contractual obligations, budgets, and guest-experience standards are met, while coordinating complex workstreams and responding decisively in a fast-moving event environment. The position begins in-office during planning and shifts to the assigned venue during Games time. Venue locations may include Inglewood, Long Beach, Carson, Downtown LA, Exposition Park, Anaheim, the Valley, and Pasadena. The role may require travel and extended hours, evenings, weekends, and holidays during critical planning and event periods.

Requirements

Bachelor’s degree or equivalent experience; a focus in event management, sports management, hospitality, or a related field is preferred.
At least five years of experience in large-scale events, sports events, venue operations, event management, event production, or a related industry.
Demonstrated success managing and delivering complex projects or events involving multiple stakeholders, workstreams, deadlines, and operational dependencies.
Experience leading teams and motivating people from varied backgrounds in demanding, fast-paced environments.
Strong analytical skills and ability to use dashboards, reporting tools, and other data to monitor progress and support decisions.
Ability to work in-office during planning and shift to the venue site during delivery is mandatory.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Ability and willingness to travel as required and work extended hours, evenings, weekends, and holidays during critical planning and event periods.

Nice To Haves

Experience in a stadium, arena, temporary venue structure, or other large-scale venue environment.
Established relationships with venue owners or operators.
Olympic, international sporting event, or comparable large-scale event experience.
Experience with collaboration and project-management tools such as Airtable, Microsoft Teams, and SharePoint.
Excellent written, verbal, interpersonal, negotiation, and conflict-resolution skills.
Highly organized, process-oriented, detail-focused, and able to manage multiple priorities simultaneously.
Strong judgment, critical-thinking, problem-solving, and decision-making skills.
Comfort communicating complex information clearly and concisely to senior leaders and cross-functional partners.
Self-motivated, resourceful, adaptable, and able to work with minimal supervision.
Calm, positive, and solutions-oriented under pressure.
Able to lead professionally and respectfully, with gratitude and a strong commitment to service excellence.

Responsibilities

Oversee day-to-day hospitality operations and represent hospitality and event production within broader LA28 venue operations.
Build and maintain working relationships with LA28 representatives, venue owners and operators, event stakeholders, service providers, emergency services, and other relevant partners.
Lead venue project management through planning, site visits, pre-set-up, set-up, Olympic-period operations, dismantling, damage reporting, and final handback of hospitality spaces.
Develop and maintain venue operating plans, action trackers, schedules, processes, policies, procedures, and other operational documentation.
Monitor venue workstream dates, milestones, deliverables, dependencies, and risks; escalate issues and decisions to the Group Director and senior leadership as appropriate.
Coordinate venue meetings, production meetings, site visits, operational planning sessions, and cross-functional working groups; prepare agendas, materials, updates, and action items.
Work with venue partners and production agencies to implement hospitality products and experiences in line with approved standards, LA28 requirements, contracts, and budgets.
Coordinate caterers, entertainment providers, hospitality staffing agencies, and other vendors to ensure readiness and consistent service delivery.
Support hospitality space planning, including venue layout reviews, operational requirements, guest flows, staffing needs, and venue analysis.
Manage venue vendor relationships and monitor compliance with contracts, plans, deliverables, and event requirements.
Assist with budget development, manage venue-related expenditures, track the venue P&L, and update financial forecasts when decisions affect the budget.
Lead, train, and support the on-site venue team in partnership with internal stakeholders, fostering productive working conditions and a high-quality guest experience.
Anticipate operational challenges, troubleshoot issues, and develop practical solutions that protect guest experience and broader event objectives.
Provide timely status reports to the Group Director on progress, risks, decisions, and support needed.
Support venue management training and ensure the team is prepared for event-period responsibilities.
Produce post-event debriefs, lessons learned, and final venue reports.
Interview, hire, train, schedule, direct, and evaluate venue staff as needed; address complaints and resolve performance or operational issues with the Group Director.
Perform other assigned duties and responsibilities, which may change based on business and event needs.