General Manager - Live Entertainment & Premium Hospitality Venue

Brooklyn Sports & Entertainment•New York, NY

12h•$170,000 - $210,000•Onsite

About The Position

The General Manager is the senior leader for a live entertainment and premium hospitality venue in Manhattan, responsible for overall business results, day-to-day venue management, and an exceptional guest experience. This leader owns financial performance, reporting, and partnership with corporate leadership, and brings live entertainment, hospitality and dining, and guest services together into a cohesive experience. The role shapes daily venue operations and helps build the business for future growth. The General Manager owns the venue’s P&L and operating performance, leads budgeting and planning, and serves as the primary operating partner to corporate leadership. The role sets execution standards across show operations, food and beverage, guest services, security, and facilities; builds and leads a high-performing operating team; and ensures a seamless guest journey. The General Manager also develops scalable systems and playbooks to support future venues and expansion.

Requirements

15+ years of experience in venue operations, hospitality, live entertainment, location-based entertainment, or a related operating leadership role.
Experience overseeing complex, customer-facing businesses with multiple operating functions, including hospitality, guest services, and live programming.
Proven track record of owning a P&L and driving financial and operational performance.
Strong financial and analytical skills, including experience reporting to executive leadership and/or ownership.
Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments.
Experience serving as a senior escalation point for operational, guest, staffing, or incident-related matters.
Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together.
Experience identifying and implementing operational improvements that enhance efficiency, throughput, and guest satisfaction.
Ability to balance business performance, team leadership, and guest experience in a dynamic operating environment.
Entrepreneurial, ownership-oriented, and accountable for driving results.
Decisive, pragmatic approach combining strategic thinking with hands-on execution.
Calm under pressure, sound in judgment, and able to make thoughtful decisions in a fast-moving operating environment.
Clear communication skills to engage ownership, leadership, frontline staff, and cross-functional partners.
Highly organized and detail-oriented, with commitment to high standards across service, operations, and safety.
Solutions-oriented and proactive, with a focus on improving the business, supporting the team, and elevating the guest experience.
Willing and able to work non-traditional hours, including nights, weekends, and holidays during operating periods.

Nice To Haves

Experience opening a new venue.

Responsibilities

Own the P&L, reporting, and operating cadence.
Oversee overall venue performance, including revenue, labor, operating expenses, profitability, and guest satisfaction.
Serve as the primary operating partner to corporate leadership, providing reporting, insights, and recommendations.
Lead budgeting, forecasting, long-range planning, KPI development, and performance reviews; surface insights, risks, and opportunities.
Drive financial discipline across labor models, throughput, show utilization, and food and beverage performance.
Identify revenue expansion opportunities, including private rentals, buyouts, special events, and retail.
Coordinate with the Partnerships team to identify and evaluate commercial opportunities aligned with the brand, guest experience, and operating capacity.
Set execution standards for the live venue.
Translate strategic vision into execution across show operations, food and beverage, guest services, security, and facilities.
Integrate live entertainment and hospitality operations, coordinating show schedules, food and beverage service, and guest flow across theaters, bars, and lounges.
Champion a hospitality-first service culture and maintain premium standards at every guest touchpoint.
Act as the senior escalation point for complex operational, guest, safety, or staffing issues.
Ensure consistent operating standards, service quality, and compliance.
Recruit, hire, and scale a high-performing operating team across venue, show, and hospitality functions, including establishing staffing structures for opening and sustained operations.
Manage onsite staff and set clear expectations, decision rights, and operating rhythms across venue, show, and hospitality teams.
Support workforce planning, leadership development, and a high-accountability operating culture.
Partner with creative and programming leaders to align show flow, timing, and atmosphere with operational and financial goals.
Ensure a seamless, high-quality guest journey from arrival through departure.
Build scalable systems, processes, and operating playbooks to support growth and future venues.
Identify opportunities to standardize and improve execution without compromising creative integrity.
Help prepare the organization for multi-venue expansion.