Assistant Manager, Entertainment Operations - Venue

Universal Orlando•Orlando, FL

21h

About The Position

The Assistant Manager, Entertainment Operations – Venue reports to the Manager, Entertainment Operations - Venue and takes ownership of an assigned area. The role requires complete knowledge of the venue, its technology and talent, the ability to address cast concerns, and the ability to communicate technical information to the appropriate teams. The Assistant Manager supports the Venue Manager in operating the area and maintaining schedules. The position develops venue Coordinators, Leads, Escorts, and hourly Team Members through training, coaching, mentoring, recognition, feedback, and direction. It also oversees assigned administrative work, scheduling, performance documentation, labor and budget monitoring, purchasing reconciliation, and enforcement of company policies, training, and safety procedures. The role focuses on Guest and Team Member satisfaction and participates in Environmental, Health & Safety responsibilities.

Requirements

At least 1 year of experience within the professional entertainment or theme park industry, or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree from a four-year college or university in a related field preferred.
At least 2 years of previous supervisory or managerial experience preferred.

Responsibilities

Develop venue Coordinators, Leads, and Escorts through training, coaching, and mentoring.
Provide hourly Team Members with recognition, feedback, direction, and support in developing communication, decision-making, and problem-solving skills.
Create development plans and direct reports in administering memos and Team Member counselings.
Ensure assigned Team Member schedules, performance appraisals, and documentation are completed accurately and on time.
Address Team Member situations and collaborate with HR when guidance is needed.
Support Guest and Team Member satisfaction, UO service standards, and a safe, efficient, and pleasant environment.
Support TSAT and GSAT initiatives and programs intended to improve job satisfaction and efficiency.
Complete assigned administrative duties, including Team Member reviews, attendance, Personnel/Payroll Actions, skill certifications, scheduling, timecard reconciliation, show reporting, and shift meetings.
Enforce company policies and procedures, departmental training, and safety requirements.
Partner with the Venue Manager to develop, write, and update operating and training manuals; produce spot talks; and document and address hourly Team Member infractions.
Maintain daily and weekly labor efficiency and partner with the Venue Manager to monitor labor hours and budgets based on attendance and operational needs.
Monitor, track, and record overtime; mitigate its use through creative staffing and approved contingency use.
Ensure venue purchases meet financial obligations and reconcile and approve P-card and T&E purchases monthly.
Follow established UO Environmental, Health & Safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.