Entertainment Operations Manager

Casa Bonita•Lakewood, CO

1d•$85,000 - $87,550

About The Position

The Entertainment Operations Manager oversees operations for visiting artists and other Entertainment roles, coordinating schedules, space usage, and operational flow across entertainment offerings. The role serves as the primary contact for visiting artists, maintains paperwork supporting their independent-contractor status, and sources and books new talent in existing categories. Visiting Artist Assistants (VAA) and Entertainment Shift Supervisors (ESS) report directly to this position. The manager supervises their timekeeping, performance, and development, and supports the Entertainment Operations Director in meeting the department’s operational and financial goals.

Requirements

Bachelor’s degree in Entertainment or Theatrical Management (Stage, Technical, or Production) from an accredited university, or at least five years of equivalent experience in entertainment management, production, or high-level operations.
At least five years of progressive experience in entertainment management, production, or high-level operations.
Strong leadership, training, and development skills, with the ability to manage and motivate teams.
Proficiency in Microsoft Office Suite, including Excel and Word, and comfort using software systems such as 7Shifts or similar scheduling platforms.
Exceptional interpersonal and communication skills and the ability to build relationships with artists, staff, and management.
Genuine passion for entertaining others and contributing to memorable guest experiences.
Strong conflict-resolution skills and the ability to provide exceptional service and maintain a positive guest experience in challenging situations.

Responsibilities

Oversee scheduling, operational integrity, and payment processes for independent-contracted entertainment personnel and performance venues.
Directly supervise Visiting Artist Assistants and Entertainment Shift Supervisors, including their daily shift operations.
Manage, review, and approve schedules for VAA, ESS, and other Entertainment sub-departments as requested.
Assist the Entertainment Operations Director with timecard reviews, discrepancies, work hours, overtime monitoring, and timely payroll submission.
Monitor attendance, punctuality, callouts, and compliance with meal and rest-period requirements.
Hire VAA, ESS, and other sub-department staff as requested, including interviewing candidates and making hiring decisions.
Coach, provide feedback to, and manage the performance of direct reports, documenting corrective actions as appropriate.
Coordinate with Human Resources on employee leave, accommodations, performance concerns, corrective actions, and other employee-relations matters; administer discipline when necessary.
Serve as Manager on Duty as needed for Drug & Alcohol Testing Policy matters, including documentation, assessments, coordination with HR, testing procedures, and confidentiality.
Provide technical support and stage management before, during, and after contracted performances as needed.
Manage independent-contractor paperwork, including W-9s, payment records, insurance documents, agreements, and invoices.
Assist with developing and implementing training for new independent-contractor performers.
Guide visiting artists in maintaining Casa Bonita’s brand identity and delivering elevated guest experiences.
Attend BEO meetings for special events and coordinate entertainment logistics.
Work with the Entertainment Operations Director to manage budgets, track expenditures, forecast operational needs, and support strategic resource allocation.
Collaborate with Entertainment leadership and other departments to address operational needs, staffing concerns, and issues affecting entertainment programming.
Perform other duties or tasks as assigned by the Director of Entertainment.