Entertainment Operations Manager

Casa Bonita•Lakewood, CO

12h

About The Position

The Entertainment Operations Manager oversees operations for visiting artist entertainment positions and other operational roles within the Entertainment Department. The role coordinates scheduling and space usage, supports smooth delivery of entertainment offerings, and serves as the main point of contact for visiting artists. Responsibilities include maintaining paperwork for independent contractors, sourcing and booking talent, and supervising Visiting Artist Assistants (VAA) and Entertainment Shift Supervisors (ESS). The manager is responsible for these employees’ supervision, timekeeping, performance management, and development, and supports the Entertainment Operations Director with departmental operational and financial goals. The position works with artists, staff, leadership, Human Resources, and other departments to support entertainment programming and guest experiences. It also provides technical support and stage management as needed, coordinates entertainment logistics for special events, and assists with budgeting, expenditure tracking, forecasting, and resource allocation.

Requirements

Bachelor’s degree in Entertainment or Theatrical Management (Stage, Technical, or Production) from an accredited university, or a minimum of five years of equivalent experience in entertainment management, production, or high-level operations.
Minimum of five years of progressive experience in entertainment management, production, or high-level operations.
Strong leadership, training, and employee-development skills, with the ability to manage and motivate teams.
Proficiency in Microsoft Office Suite, including Excel and Word, and comfort navigating other software systems such as 7Shifts or similar scheduling platforms.
Exceptional interpersonal and communication skills, with the ability to build relationships with artists, staff, and management.
Genuine passion for entertaining others and contributing to memorable guest experiences.
Strong conflict-resolution skills and the ability to provide exceptional service and maintain a positive guest experience in challenging situations.

Responsibilities

Oversee scheduling, payment processes, and operational integrity for independent contracted entertainment personnel and performance venues.
Supervise and lead Visiting Artist Assistants (VAA) and Entertainment Shift Supervisors (ESS), including their daily shift operations.
Manage, review, and approve schedules for VAAs, ESSs, and other Entertainment sub-departments as requested.
Assist the Entertainment Operations Director with reviewing timecards, resolving discrepancies, monitoring hours and overtime, and submitting payroll information accurately and on time.
Monitor attendance, punctuality, callouts, and compliance with meal and rest-period requirements and company policies.
Serve as hiring manager for VAAs, ESSs, and other sub-departments as requested; conduct interviews and make hiring decisions.
Coach, provide feedback to, and manage the performance of direct reports, documenting corrective actions as needed and in accordance with company policies.
Coordinate with Human Resources on leave, workplace accommodations, performance concerns, corrective actions, and other employee-relations matters; administer discipline when necessary.
Serve as Manager on Duty as needed for matters involving the Drug & Alcohol Testing Policy, including documenting observations, completing assessments, coordinating with Human Resources, facilitating testing, and maintaining confidentiality.
Provide technical support and stage management before, during, and after contracted performances as needed.
Organize and maintain independent contractor paperwork, including W-9s, payment records, insurance documents, agreements, and invoices.
Assist with developing and implementing a training program for new independent contractor performers to support brand consistency and performance standards.
Support and guide visiting artists in maintaining Casa Bonita’s brand identity and delivering elevated guest experiences.
Attend BEO (Banquet Event Order) meetings for special events and coordinate entertainment logistics.
Work with the Entertainment Operations Director to manage and monitor budgets, track expenditures, forecast operational needs, and make financial and resource-allocation decisions.
Collaborate with Entertainment leadership and other departments on operational needs, staffing concerns, and issues affecting entertainment programming.
Perform other duties or tasks as assigned by the Director of Entertainment.