Specialist, Entertainment Operations

Royal Caribbean Cruises Ltd•Miami, FL

4d•Onsite

About The Position

Royal Caribbean Group’s Royal Caribbean International and Silversea Entertainment team is hiring a full-time Specialist, Entertainment Operations. This position is onsite at Royal Caribbean Headquarters and reports to the Fleet Manager, Production Shows & Show Integrity. The role supports preparation and onboarding of production cast, technicians, and musicians from offer acceptance through embarkation and integration into their shipboard shows. It coordinates documentation, travel, rehearsals, logistics, and joiner readiness to help ensure vessels are fully staffed and show-ready, while maintaining compliance with company policies, operational standards, and maritime regulations. The Production Specialist also supports casting tours, open calls, and in-person and virtual auditions, helping identify and recruit talent and contribute to the continuity and quality of fleet production shows. The role works closely with shoreside teams including Entertainment leadership, Casting & Booking, Crewing, Human Resources, Medical, Travel, and Marketing, as well as shipboard production teams. The work takes place in offices, rehearsal studios, audition venues, theatres, and other indoor and outdoor locations, potentially including ships, shipyards, and dry docks. The position involves irregular schedules, including evenings and weekends during casting tours and joining periods, and regular domestic and international travel, including extended periods away from home. Physical activities include standing, walking long distances, reaching, sitting at a computer for extended periods, bending, using stairs, and lifting or pushing up to 50 pounds. Noise levels may be high during rehearsals and auditions. Personal protective equipment will be provided as needed.

Requirements

Professional performance background in dance, vocals, musical theatre, instrumental performance, or technical theatre, with professional credits.
At least 2 years of experience in production coordination, company management, stage management, casting, or entertainment operations.
Valid passport and ability to obtain and maintain required visas.
Willingness to travel domestically and internationally, including casting tours and ship visits.
Physically and medically fit.
Moral integrity.
Strong understanding of production show disciplines and the demands of shipboard performance.
Excellent organizational and multitasking abilities, with capacity to manage multiple joiners and timelines.
Exceptional attention to detail and accuracy with documentation, deadlines, and records.
Outstanding interpersonal and communication skills and ability to build trust with performers, musicians, technicians, and agents.
Cultural awareness and ability to communicate effectively with a multicultural workforce.
Proactive problem-solving and sound decision-making under pressure, including during last-minute changes.
Discretion and sound judgment in handling confidential and personal information.
Ability to work independently and collaboratively across time zones.
Adaptability in a fast-paced, dynamic environment.
Fluent English, spoken and written, is mandatory, including ability to give and receive instructions and communicate effectively with guests and crew.
Strong working knowledge of all Microsoft Office applications.
Efficiency with computer-based tasks.

Nice To Haves

Previous cruise ship or international touring experience.
Experience supporting auditions, casting calls, or tours.
An associate or bachelor’s degree in Performing Arts, Theatre, Production Management, or a related field, or equivalent professional experience.
Any language in addition to English.
Experience with applicant tracking, crewing, or talent management systems, scheduling tools, and virtual audition and video-conferencing platforms.

Responsibilities

Maintain professional appearance, conduct, and behavior in accordance with company standards, policies, procedures, and operational requirements.
Prepare and deliver welcome briefings and orientation materials covering contract expectations, shipboard conduct, safety, multicultural teamwork, and life at sea.
Coordinate rehearsal housing, facility familiarization, and welcome arrangements for cast and crew attending shoreside rehearsals.
Act as the primary point of contact for newly contracted production cast, technicians, and musicians from offer acceptance through embarkation and their first onboard performance.
Coordinate onboarding documents and pre-joining requirements, including contracts, medical clearance, visas and seafarer documents, safety training, and background checks.
Maintain onboarding trackers and checklists, identify gaps, and resolve issues that could delay joining dates.
Provide ship-based production teams with accurate joiner information, including arrival dates, show assignments, costume and measurement details, and rehearsal schedules.
Coordinate rehearsal schedules and show-specific training with the Fleet Manager, Production Managers, and Dance Captains.
Ensure joiners receive relevant show materials, including show bibles, choreography and staging references, music tracks and charts, and technical documentation.
Support integration of joiners into approved production show standards and flag preparedness or show-integrity concerns to the Fleet Manager.
Coordinate replacements, emergency joiners, and swings with Crewing to protect show continuity.
Coordinate shipment and receipt of costumes, footwear, wigs, show elements, scores, and technical spares, and support show installations, refreshes, and dry dock or shipyard periods.
Assist with planning and execution of casting tours, open calls, and in-person and virtual auditions for production cast, technicians, and musicians.
Coordinate audition venues, studio setup, schedules, travel, accommodation, equipment, candidate communications, registration, and audition materials.
Assist with audition-room operations, candidate flow, and teaching choreography and music as directed.
Maintain candidate databases, audition notes, video submissions, and talent pipelines; follow up with agencies and talent partners.
Support casting-event communications with Marketing and prepare post-tour summaries and follow-up for candidates under further consideration.
Promote inclusive, fair, and consistent practices throughout auditions and selections.
Coordinate travel, including flights, ground transportation, accommodation, and visa-related logistics; monitor itineraries and resolve disruptions and last-minute changes.
Manage personal travel arrangements and expenses in accordance with company travel policies.
Maintain onboarding, rehearsal, and cast-movement trackers, cast lists, contact details, and performer photo libraries.
Prepare reports on joiner status, vacancies, upcoming embarkations, onboarding timelines, and key performance indicators.
Draft and issue joining instructions, travel letters, and correspondence to joiners and agencies, and provide administrative support to the Fleet Manager and production team.
Protect confidential and sensitive personal information.
Support budget tracking for onboarding, rehearsals, and casting tours; process purchase requisitions, invoices, and expense reports; and assist with vendor setup.
Monitor costs and report variances while maintaining the quality of the joiner experience.
Maintain audition and rehearsal equipment and materials inventory, minimizing loss, damage, and waste.
Ensure onboarding complies with company policies, contractual requirements, background-check procedures, and immigration and maritime regulations.
Support compliance with ILO/MLC work and rest hour regulations when planning rehearsals, travel, and joining schedules.
Participate in audits, inspections, quality-control initiatives, crew and guest safety drills, and mandatory training.
Comply with safety and pollution-prevention rules, lead by example on health and safety, and ensure audition, rehearsal, and onboarding environments and equipment are safe and in good working order.
Verify new joiners have completed required safety training, briefings, and medical clearances before joining a ship.
Keep joiner and emergency-contact information accurate and available to support crisis and emergency-response readiness.
Perform other job-related duties as assigned.