Hospitality Venue Manager - LA28 Olympics & Paralympics

TKO•Los Angeles, CA

About The Position

The Hospitality Venue Manager oversees hospitality activities at an assigned LA28 Olympic competition venue and serves as the day-to-day lead and primary contact for venue hospitality operations. The role analyzes venue capacity to support ticket allocation and hospitality-space planning, coordinates venue planning and communications with internal teams and external partners, and supports ongoing discussions with LA28 hospitality and venue teams. The manager leads planning, preparation, and delivery of hospitality experiences in partnership with LA28, venue operators, production agencies, caterers, entertainment providers, staffing partners, and On Location teams. The position is responsible for meeting venue milestones, operational requirements, contractual obligations, budget parameters, and guest-experience standards. The role begins in-office and shifts to the assigned venue during the Games. Venue locations may include Inglewood, Long Beach, Carson, Downtown LA, Exposition Park, Anaheim, the Valley, and Pasadena. The manager leads venue work from planning and site visits through setup, Games-time operations, dismantling, damage reporting, and final handback. Responsibilities also include developing operating plans and documentation, coordinating stakeholders and vendors, tracking risks and finances, leading and supporting the venue team, and producing post-event reports. The position may require travel and extended hours, evenings, weekends, and holidays during critical planning and event periods. Duties may change based on business and event needs.

Requirements

Bachelor’s degree or equivalent experience; preferably focused on event management, sports management, hospitality, or a related field.
At least five years of experience in large-scale events, sports events, venue operations, event management, event production, or a related industry.
Demonstrated success managing and delivering complex projects or events involving multiple stakeholders, workstreams, deadlines, and operational dependencies.
Experience leading teams and inspiring people from varied backgrounds in demanding, fast-paced environments.
Strong analytical skills, including the ability to use dashboards, reporting tools, and other data to monitor progress and support decision-making.
Must be able to work in-office during the planning phase and shift to the venue site during the delivery phase.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Excellent written, verbal, interpersonal, negotiation, and conflict-resolution skills.
Highly organized, process-oriented, detail-focused, and able to manage multiple priorities simultaneously.
Strong judgment, critical-thinking, problem-solving, and decision-making skills.
Able to communicate complex information clearly and concisely to senior leaders and cross-functional partners.
Self-motivated, resourceful, adaptable, and able to work with minimal supervision.
Calm, positive, and solutions-oriented under pressure.
Able to lead with professionalism, respect, gratitude, and a commitment to service excellence.
Willing and able to travel as required and work extended hours, evenings, weekends, and holidays during critical planning and event periods.

Nice To Haves

Experience working in a stadium, arena, temporary venue structure, or other large-scale venue environment.
Established relationships with venue owners or operators.
Olympic, international sporting event, or comparable large-scale event experience.
Experience with collaboration and project-management tools such as Airtable, Microsoft Teams, and SharePoint.

Responsibilities

Own day-to-day hospitality operations and represent hospitality and event production within broader LA28 venue operations.
Build and maintain working relationships with LA28 representatives, venue owners and operators, event stakeholders, service providers, emergency services, and other relevant partners.
Lead venue project management across planning, site visits, pre-set-up, set-up, Olympic-period operations, dismantling, damage reporting, and final handback of hospitality spaces.
Develop and maintain venue operating plans, action trackers, schedules, processes, policies, procedures, and other operational documentation.
Monitor milestones, deliverables, dependencies, and risks across venue workstreams; escalate issues and decision points as appropriate.
Coordinate and facilitate venue and production meetings, site visits, operational planning sessions, and cross-functional working groups; prepare agendas, materials, updates, and action items.
Collaborate with venue partners and production agencies to implement hospitality products and experiences in line with approved standards, LA28 requirements, contractual obligations, and budgets.
Coordinate caterers, entertainment providers, hospitality staffing agencies, and other vendors to ensure readiness and consistent service delivery.
Support hospitality-space planning, including review of venue layouts, operational requirements, guest flows, staffing needs, and venue analysis.
Manage venue-related vendor relationships and monitor compliance with contracts, plans, deliverables, and event requirements.
Assist with budget development, manage venue expenditures, track venue P&L, and update financial forecasts when decisions affect the budget.
Lead, train, and support the on-site venue team in partnership with internal stakeholders to foster productive working conditions and a consistent, high-quality guest experience.
Anticipate operational challenges, troubleshoot issues, and develop practical solutions that protect the guest experience and event objectives.
Provide timely status reporting to the Group Director and keep stakeholders informed of progress, risks, decisions, and support needs.
Support development and delivery of venue management training and ensure the venue team is prepared for event-period responsibilities.
Produce post-event debriefs, lessons learned, and final venue reports.
Interview, hire, train, schedule, direct, and evaluate venue staff as needed; address complaints and resolve performance or operational issues in partnership with the Group Director.
Perform other duties and responsibilities as assigned.