Hospitality Venue Manager - LA28 Olympics & Paralympics

On Location•Los Angeles, CA

10d•$90,000 - $110,000

About The Position

The Hospitality Venue Manager oversees hospitality activities at an assigned LA28 Olympic competition venue and serves as the day-to-day lead and primary contact for hospitality operations there. The role analyzes venue capacity to support ticket allocations and hospitality-space requirements, supports discussions with LA28 hospitality and venue teams, and coordinates venue planning and communications with internal teams and external partners. The manager leads planning, preparation, and delivery of hospitality experiences with LA28, venue operators, production agencies, caterers, entertainment providers, staffing partners, and On Location teams. They ensure venue milestones, operational requirements, contractual obligations, budgets, and guest-experience standards are met, while coordinating complex workstreams in a fast-moving event environment. The role begins in-office during planning and shifts to the assigned venue during the Games. Potential venue locations include Inglewood, Long Beach, Carson, Downtown LA, Exposition Park, Anaheim, the Valley, and Pasadena. The position may require travel and extended hours, evenings, weekends, and holidays during critical planning and event periods.

Requirements

Bachelor’s degree or equivalent experience; a focus in event management, sports management, hospitality, or a related field is preferred.
At least five years of experience in large-scale events, sports events, venue operations, event management, event production, or a related industry.
Demonstrated success managing and delivering complex projects or events involving multiple stakeholders, workstreams, deadlines, and operational dependencies.
Experience leading teams and inspiring people from varied backgrounds in demanding, fast-paced environments.
Strong analytical skills and ability to use dashboards, reporting tools, and other data to monitor progress and support decisions.
Ability to work in-office during the planning phase and shift to the venue site during the delivery phase; this is mandatory.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.
Experience with collaboration and project-management tools such as Airtable, Microsoft Teams, and SharePoint.
Willingness and ability to travel as required and work extended hours, evenings, weekends, and holidays during critical planning and event periods.

Nice To Haves

Experience in a stadium, arena, temporary venue structure, or other large-scale venue environment.
Established relationships with venue owners or operators.
Olympic, international sporting event, or comparable large-scale event experience.
Excellent written, verbal, interpersonal, negotiation, and conflict-resolution skills.
Highly organized, process-oriented, detail-focused, and able to manage multiple priorities simultaneously.
Strong judgment, critical-thinking, problem-solving, and decision-making skills.
Ability to communicate complex information clearly and concisely to senior leaders and cross-functional partners.
Self-motivated, resourceful, adaptable, and able to work with minimal supervision.
Calm, positive, and solutions-oriented under pressure.
Ability to lead with professionalism, respect, gratitude, and a commitment to service excellence.

Responsibilities

Own day-to-day hospitality operations and represent hospitality and event production within broader LA28 venue operations.
Build and maintain working relationships with LA28 representatives, venue owners and operators, event stakeholders, service providers, emergency services, and other relevant partners.
Lead venue project management across planning, site visits, pre-set-up, set-up, Olympic-period operations, dismantling, damage reporting, and final handback of hospitality spaces.
Develop and maintain venue operating plans, action trackers, schedules, processes, policies, procedures, and other operational documentation.
Monitor dates, milestones, deliverables, dependencies, and risks; escalate issues and decisions to the Group Director and senior leadership as appropriate.
Coordinate venue meetings, production meetings, site visits, operational planning sessions, and cross-functional working groups; prepare agendas, materials, updates, and action items.
Work with venue partners and production agencies to implement hospitality products and experiences according to approved standards, LA28 requirements, contracts, and budget parameters.
Coordinate caterers, entertainment providers, hospitality staffing agencies, and other vendors to support readiness and consistent service delivery.
Support hospitality-space planning, including review of venue layouts, operational requirements, guest flows, staffing needs, and related venue analysis.
Manage venue vendor relationships and monitor compliance with contracts, agreed plans, deliverables, and event requirements.
Assist with budget development, manage venue-related expenditures, track the venue P&L, and update financial forecasts when decisions affect the budget.
Lead, train, and support the on-site venue team in partnership with internal stakeholders, promoting productive working conditions and a high-quality guest experience.
Anticipate operational challenges, troubleshoot issues, and develop practical solutions that protect guest experience and event objectives.
Provide timely status reporting to the Group Director on progress, risks, decisions, and needed support.
Support development and delivery of venue-management training and prepare the venue team for event-period responsibilities.
Produce post-event debriefs, lessons learned, and final venue reports.
Interview, hire, train, schedule, direct, and evaluate venue staff as needed; address complaints and resolve performance or operational issues in partnership with the Group Director.
Perform other assigned duties and responsibilities, which may change based on business and event needs.