General Manager - Live Entertainment & Premium Hospitality Venue

Brooklyn Sports & Entertainment•Brooklyn, NY

1d•Onsite

About The Position

The General Manager is the senior leader for a live entertainment and premium hospitality venue in Manhattan, with direct responsibility for overall business results, day-to-day venue management, and guest experience. The role owns financial performance, reporting, and partnership with corporate leadership, and brings live entertainment, hospitality and dining, and guest services together into a cohesive operation. The General Manager will shape both the venue’s daily operations and its ability to scale over time. The role owns the venue’s P&L and overall performance, including revenue, labor, operating expenses, profitability, and guest satisfaction. It leads budgeting, forecasting, long-range planning, KPI development, and performance reviews, and identifies opportunities to expand revenue. As the senior onsite operating leader, the General Manager sets execution and service standards across show operations, food and beverage, guest services, security, and facilities; leads staffing and workforce planning; and serves as the senior escalation point for complex operational, guest, safety, and staffing issues. The General Manager also builds scalable systems, processes, and operating playbooks to support future growth and multi-venue expansion, while improving execution without compromising creative integrity. The role works primarily onsite and requires willingness and ability to work non-traditional hours, including nights, weekends, and holidays during operating periods.

Requirements

15+ years of experience in venue operations, hospitality, live entertainment, location-based entertainment, or a related operating leadership role.
Experience overseeing complex, customer-facing businesses with multiple operating functions, including hospitality, guest services, and live programming.
Proven track record of owning a P&L and driving financial and operational performance.
Strong financial and analytical skills, including experience reporting to executive leadership and/or ownership.
Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments.
Experience serving as a senior escalation point for operational, guest, staffing, or incident-related matters.
Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together.
Ability to identify and implement operational improvements that enhance efficiency, throughput, and guest satisfaction.
Ability to balance business performance, team leadership, and guest experience in a dynamic operating environment.
Willingness and ability to work non-traditional hours, including nights, weekends, and holidays during operating periods.
Entrepreneurial ownership mindset and accountability for results.
Decisive, pragmatic approach combining strategic thinking with hands-on execution.
Calm under pressure, sound judgment, and ability to make thoughtful decisions in a fast-moving environment.
Clear communication skills for engaging ownership, leadership, frontline staff, and cross-functional partners.
Highly organized and detail-oriented, with commitment to high standards across service, operations, and safety.
Solutions-oriented and proactive, with a continuous focus on improving the business, supporting the team, and elevating guest experience.

Nice To Haves

Experience opening a new venue.

Responsibilities

Own the venue’s P&L, reporting, operating cadence, and overall business performance, including revenue, labor, expenses, profitability, and guest satisfaction.
Serve as the primary operating partner to corporate leadership, providing reporting, insights, and recommendations.
Lead budgeting, forecasting, long-range planning, KPI development, and performance reviews; surface risks and opportunities.
Drive financial discipline across labor models, throughput, show utilization, and food and beverage performance.
Identify revenue opportunities beyond ticketing and food and beverage, including private rentals, buyouts, special events, and retail.
Coordinate with the Partnerships team to assess commercial opportunities consistent with the brand, guest experience, and operational capacity.
Lead venue execution across show operations, food and beverage, guest services, security, and facilities.
Integrate entertainment and hospitality operations, coordinating show schedules, service, and guest flow across theaters, bars, and lounges.
Establish a hospitality-first service culture and premium standards at every guest touchpoint.
Act as senior escalation point for complex operational, guest, safety, staffing, and incident-related issues.
Ensure consistent operating standards, service quality, and compliance.
Recruit, hire, and scale a high-performing operating team across venue, show, and hospitality functions, including the staffing structure needed to open and sustain operations.
Manage onsite staff by setting expectations, decision rights, and operating rhythms; support workforce planning and leadership development.
Partner with creative and programming leaders to align show flow, timing, and atmosphere with operational and financial goals.
Ensure a high-quality guest journey from arrival through departure.
Build scalable systems, processes, and operating playbooks to support growth and future venues.
Identify opportunities to standardize and improve execution without compromising creative integrity.
Help prepare the organization for multi-venue expansion.