SAE Manager, Entertainment Operations – Venue

Universal Orlando•Orlando, FL

About The Position

Responsible for the day-to-day operations of one or two show venues, promoting positive guest experiences by ensuring that each venue’s talent and technical operations perform at an optimal level. The role develops and leads venue leadership teams and hourly Team Members, maintains guest and Team Member satisfaction, and oversees venue administration, staffing, labor, budgets, policies, training, and safety. The position may also represent the Entertainment Department as Manager on Duty for entertainment venues and perform other duties as assigned.

Requirements

At least 2 years of experience in the professional entertainment or theme park industry, or an equivalent combination of education and experience.
Bachelor’s degree from a four-year college or university in a related field preferred.
At least 3 years of supervisory or managerial experience preferred.

Nice To Haves

Bachelor’s degree from a four-year college or university in a related field.
At least 3 years of supervisory or managerial experience.

Responsibilities

Develop the venue leadership team through training, coaching, and mentoring; provide hourly Team Members with recognition, feedback, direction, and support in developing communication, decision-making, and problem-solving skills.
Create development plans and guide direct reports in administering memos and Team Member counselings; ensure schedules, performance appraisals, and documentation are completed consistently and on time.
Address Team Member situations and collaborate with Human Resources when needed.
Promote Guest and Team Member satisfaction by ensuring Team Members meet service standards and maintain an efficient, safe, and pleasant environment; implement TSAT and GSAT initiatives and programs.
Complete venue administrative duties accurately and on time, including reviews, attendance, personnel and payroll actions, skill certifications, schedules, timecard reconciliation, show reporting, and shift meetings.
Update and enforce company policies, procedures, departmental training, and safety requirements; develop and maintain operating and training manuals, produce spot talks, and document and address infractions.
Manage daily and weekly labor, monitor and adjust labor hours and budgets, and identify ways to improve operational efficiency.
Participate in business planning and department initiatives; monitor, track, and record overtime and mitigate it through creative staffing and approved contingency use.
Monitor venue purchases and ensure financial obligations are met; reconcile and approve monthly P-card and travel and expense purchases.
Periodically serve as Manager on Duty (Entertainment 10) for entertainment venues, responding to Team Member and Guest situations, managing venue staffing, mitigating downtime, and making appropriate notifications, including to senior leadership.
Build and maintain working relationships with peers and counterparts within and outside the division to foster cooperation across the company.
Follow established environmental, health, and safety policies, procedures, training, and Team Member involvement activities.
Perform other duties as assigned.