Manager, LA28 Platinum Access - Olympic & Paralympic Games

TKO•Los Angeles, NY

10d

About The Position

The Manager, Platinum Access is part of On Location’s Platinum Access and Enterprise Partnership teams and supports business development and account management for Olympic and Paralympic Games programs. The role serves corporate buyers, high-net-worth individuals, sponsors, national federations, licensees, suppliers, donors, National Olympic Committee stakeholders, International Federations, rightsholder affiliates, and host cities or organizing committees. The manager improves business development and delivery through technology processes and sales-enablement tools that support CRM, pipeline management, and on-site operations. The position works across Technology, Data, B2B Sales, Marketing, and Games Services, and may support Program Management and Operations with contractual program delivery. Responsibilities span client relationship development, hospitality program design and sales, budgets and contracting, CRM and inventory records, revenue reporting, post-event financial and client reporting, and occasional on-site program delivery. The role also supports team leadership, process development, quality improvement, and coordination across workstreams. The position requires adaptability in work and travel schedules, including extended hours at night, on weekends, and holidays. Travel may include international trips and extended periods working remotely from host-city offices. Expected travel is approximately 15–20% annually, with 1–2 months of continuous travel during rightsholder events.

Requirements

Bachelor’s degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience.
At least 7 years of experience in a management position; B2B or travel and hospitality industry experience is preferred.
Proficiency in Salesforce, Keynote, Microsoft Office (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop).
Fluency in English, both oral and written.
Ability to adapt work and travel schedules, including extended hours during nights, weekends, and holidays, and to travel internationally when required.

Nice To Haves

Proven record of building and maintaining client relationships and managing complex corporate accounts.
Experience with B2B, corporate groups, high-touch guest services, experience execution, or event operations.
Hands-on ability to execute customized and curated solutions for B2B and/or corporate clients.
Understanding of entertainment, including sports, fashion, culinary, and other cultural industries.
Strong interpersonal, collaboration, communication, writing, presentation, and listening skills.
Creative, innovative, and strategic thinking, with strong time management, organization, and supervisory skills.
Ability to work effectively in a high-pressure, deadline-driven environment while balancing creative ideas with practical logistics.
Ability to use resources efficiently, handle multiple tasks, organize information, and produce accurate work under pressure.
Ability to prioritize critical tasks, manage competing priorities, and maintain productive workflow.
Commitment to self-development and finding better ways to achieve personal and professional goals.
Flexibility and adaptability in determining what drives results.
Comfort traveling and working in an international environment.
Experience with international, Olympic, World Cup, or other major sporting events, and/or the travel and hospitality industry.
Fluency in languages in addition to English.

Responsibilities

Establish and implement technology-based initiatives to improve efficiency and streamline operations.
Maintain working relationships across functional areas and assist with related projects as needed.
Maintain knowledge of commercial and stakeholder/affiliate offerings, Olympic and Paralympic Games Platinum Access inventory, LA28 venue locations and schedules, and relevant cultural experiences and local interests.
Author and distribute event-related communications, understand wider business objectives, and perform other duties assigned by the team or leadership.
Develop and maintain relationships with corporate clients, high-net-worth individuals, and other VIP clients to drive long-term sales across On Location properties.
Identify client hospitality requirements, advocate for client needs, and design product and program solutions aligned with client business objectives.
Build and manage budgets during program ideation and curation, with management and functional-area oversight, to ensure proposed experiences are financially sound.
Author, edit, design, or produce proposal materials.
Manage contracting, negotiations, escalations, approvals, and signatures to reach mutually beneficial agreements and secure competitive rates for guest experiences.
Support the development and delivery of responses to RFIs, RFPs, and client briefings when required.
Maintain client records in Salesforce and Airtable and inventory records in Optimo, Crewfare, and other implemented tools.
Manage accurate revenue tracking and reporting with Global Operations and the data team using Optimo, Omni, Salesforce, and/or Airtable.
Analyze post-event sales, expenses, payments, reconciliations, client reporting, and general ledger allocations.
Review post-event notes and client surveys to ensure brand quality standards are achieved.
Collect, enter, and document event-summary information, including historic sales, surveys, client financial reporting, accounting actuals, and check approvals.
Gather information from functional areas about objectives, deliverables, implementation, processes, timelines, staffing, and budgets.
Research, organize, write, edit, design, and produce written materials, including executive summaries and case studies.
Take on-site roles delivering individual programs as requested by Global Operations.
Manage and develop team members through one-on-ones, performance management, training, process accountability, and team development.
Develop, document, and implement procedures, systems, and operational efficiencies; contribute to process development and improvement in meetings.
Participate in team, leadership, and post-event review meetings and conduct regular process-improvement meetings.
Provide input on performance reviews, bonuses, and merit increases, and handle monthly expense or event-budget reconciliations as needed.
Drive continuous quality improvement and encourage engagement across the B2B team and other workstreams.
Maintain a customer-first perspective across the event ecosystem and customer journey.
Model company values, lead by example, and encourage creativity and innovation.
Clarify responsibilities and task ownership, help the team prioritize and stay organized, collaborate across workstreams, and identify and remove roadblocks.
Travel for work, including possible international travel, extended work hours, and extended stays in host-city offices.