Manager, Knowledge Management

DraftKings Inc.

2d•$94,800 - $118,500

About The Position

At DraftKings, AI is becoming an integral part of how work gets done, decisions are made, and customer experiences are improved. The company embraces emerging technology and is focused on shaping future possibilities with AI. The Manager, Knowledge Management leads the strategy and delivery of knowledge experiences that help customers and employees find the information they need. The role leads a team of knowledge writers in creating clear, accurate, and accessible content, while improving how information is organized, maintained, and delivered across channels. Working with teams across the business, the manager drives knowledge management initiatives that strengthen operational efficiency and enhance the customer experience. The position also advances AI-powered solutions and scalable content practices. DraftKings is a publicly traded technology company headquartered in Boston. As a regulated gaming company, it may require the employee to obtain a gaming license from the appropriate state agency as a condition of employment. The position is full-time and offers a US base salary range of $94,800 to $118,500, plus bonus, equity, and benefits as applicable. Pay within the range depends on work location and factors such as job-related skills, experience, and relevant education or training.

Requirements

A bachelor's degree in English, Communications, or a related field, or equivalent professional experience.
At least 6 years of experience in knowledge management, content strategy, content design, or a related field.
At least 2 years of people management experience, with the ability to coach, develop, and lead high-performing teams.
Experience leading cross-functional projects, managing competing priorities, and delivering results in a fast-paced environment.
Strong understanding of user experience and content design principles, including information architecture, taxonomy, accessibility, and content governance.
Experience managing knowledge across employee- and customer-facing channels.
Knowledge of AI-powered search, generative AI, and content optimization, and ability to use analytics, search performance data, and user feedback to drive improvements.
Strong editorial judgment, communication, and stakeholder management skills, including the ability to influence decisions, build alignment, and maintain content accuracy in environments requiring legal and compliance review.

Nice To Haves

Familiarity with knowledge management platforms such as ServiceNow, Stonly, Confluence, Salesforce, or similar tools.

Responsibilities

Lead, coach, and develop a team of knowledge writers, setting expectations for content quality, performance, and professional growth.
Drive knowledge management initiatives across business areas, balancing priorities, resources, and stakeholder needs to improve operational efficiency.
Partner with Operations, Engineering, Training, Legal, Compliance, and other cross-functional teams to turn complex processes and business requirements into clear, actionable content.
Lead cross-functional projects from planning through launch, managing timelines, resources, risks, and stakeholder communication.
Establish and evolve content standards, information architecture, and governance practices to keep knowledge accurate, consistent, accessible, and easy to navigate.
Apply user experience and content design principles to improve how customers, employees, and AI-powered tools discover, understand, and use information.
Oversee content quality and lifecycle management, using audits, analytics, search trends, and user feedback to identify gaps and drive continuous improvement.
Identify opportunities to use AI, automation, and emerging technologies to streamline workflows, improve content quality, and scale knowledge management capabilities.