Manager IT Information Systems II

Methodist Le Bonheur Healthcare•Memphis, TN

About The Position

The Information Systems Manager manages and facilitates multidisciplinary teams working on complex projects across clinical and business information technologies. The role plans, organizes, manages, communicates, and controls the analysis, evaluation, design, development, implementation, maintenance, and support of complex, highly integrated computer-based application software projects. The manager models behavior consistent with MLH’s mission, vision, and values. The position oversees assigned systems and projects, including software development and support, system integration, data security and recovery, quality and performance, vendor coordination, and customer support. It also manages staff performance and development. The role may require responding on a 7/24 on-call basis and traveling to organizational locations, both local and remote.

Requirements

Bachelor’s degree in Business Administration/Management.
5–7 years of information systems implementation and support or information technology experience, with applicable clinical knowledge in a healthcare-related profession.
Demonstrated leadership ability in managing people, hardware, software, and other resources.
Ability to consistently exercise sound judgment and initiative, including in stressful situations.
Knowledge of applicable microcomputer or mainframe application development tools and techniques.
Demonstrated technical and business writing, verbal, and presentation skills.
Must provide own transportation and be able to travel to any organizational area, locally and remotely, as needed.

Nice To Haves

Bachelor’s degree in Computer Sciences.
Bachelor’s degree in Healthcare.
Master’s degree in Business Administration/Management.
Master’s degree in Computer Sciences.
Master’s degree in Healthcare.

Responsibilities

Plan, manage, coordinate, organize, and assign work for current and future requirements in assigned areas.
Analyze organizational problems and opportunities and propose innovative, cost-effective solutions grounded in business or clinical needs.
Maintain expert knowledge of supported clinical or business areas and related areas; evaluate and recommend hardware and software products for suitability, compatibility, and long-range integration.
Manage the design, development, testing, documentation, and support of complex custom and commercial software, personally overseeing critical components as needed.
Refine departmental standards and procedures for information technology analysis and system documentation, and assess the organization-wide impact of proposed technical and procedural changes.
Communicate project, system, and user-request status through timely and accurate memos, estimates, plans, and progress reports; consult with users and deliver technical and business presentations.
Maintain effective organization of work-unit documents.
Oversee data security, integrity, backup, and recovery procedures for assigned systems.
Design, develop, test, implement, and manage mission-critical batch and real-time interfaces between complex, multi-vendor systems; design integrated data structures.
Monitor system outcomes, products, and performance, and ensure system efficiency, quality, functionality, and reliability through planning, inspection, peer review, and coordinated testing before scheduled changes.
Direct and interact with vendors and act as a primary liaison between customers and internal or external support organizations to manage projects and resolve problems.
Respond as required or requested on a 7/24 on-call basis; assess urgent problems and emergencies and take action to restore functionality, coordinating internal and external resources as needed.
Manage human resources, communicate performance expectations, and ensure quality customer service and responsiveness.
Provide ongoing and annual performance feedback and evaluations, coach and mentor staff, and facilitate professional development.
Perform other job functions.