Information Systems Manager

POPA Federal Credit Union•Cerritos, CA

1d•$127,108 - $145,178•Onsite

About The Position

The Information Systems (IS) Manager leads and oversees the Credit Union’s technology infrastructure, systems, and support services. The role plans, manages, implements, and continuously enhances the technology environment, including services delivered by internal staff and third-party vendors, ensuring systems are secure, reliable, supported, documented, and aligned with strategic objectives, operational needs, and regulatory requirements. The IS Manager directs daily operations for assigned Information Systems infrastructure, technology operations, and support functions. Responsibilities include staff leadership, technology service delivery, infrastructure management, vendor oversight, change management, and technical support. The role is accountable for technology availability, performance, and integrity while supporting business operations and member service objectives. The manager collaborates with business and security stakeholders on system performance, cybersecurity, risk management, and technology initiatives. Regular on-site presence during business and after hours at various locations is required.

Requirements

A bachelor’s degree in information systems or a related field, or equivalent experience.
Five to ten years of similar or related experience, including time spent in preparatory positions.
Demonstrated technical knowledge of network infrastructure, servers, cloud and hosted services, endpoint management, identity and access management, telecommunications, and infrastructure security controls.
Experience managing internal technology personnel and third-party service providers, including service performance, technical changes, incident resolution, and system recovery.
Technical planning, project management, and supervisory experience.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, correspondence, and procedure manuals; present information effectively; and respond to questions from management, members, vendors, and the public.
Meticulous attention to detail and concern for accuracy and consistency.
Strong listening, verbal, written communication, organizational, and problem-solving skills.
Consistent on-site workplace presence to observe employee performance, address issues, and provide timely guidance and support.
Ability to provide on-call and offline support as needed.
Must be bondable.
Must comply with Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws, regulations, and internal policies and procedures.
Must complete compliance training, including security awareness and BSA training.
Ability to meet the stated physical demands, including frequent standing, walking, and sitting; occasional lifting, pushing, pulling, or carrying up to 50 pounds; climbing in attic and crawl spaces; handling insulation; and performing computer, wiring, cabling, pinning, and PC repair tasks.
Ability to work extended hours or travel off site when required or requested by management.
Ability to routinely work indoors in a climate-controlled shared work area with moderate noise, and to tolerate the described occasional travel, extreme noise, dust, and electrical hazards.
Ability to work effectively independently or as part of a team, follow written and oral instructions, communicate clearly, perform basic mathematical calculations accurately, handle multiple changing priorities, and remain composed under deadlines and stress.
Ability to deal calmly and professionally with diverse individuals, provide service and discretion when dealing with the public, and exercise discretion with confidential matters.

Responsibilities

Direct daily operations of the Credit Union’s 24/7 technology infrastructure and services, including availability, performance, capacity, and network operations.
Supervise Information Systems Operations personnel and provide technical direction, workload prioritization, development, cross-training, backup coverage, and performance management.
Coordinate with internal staff and third-party providers to resolve operational issues and minimize service disruptions.
Manage technology infrastructure, including networks, servers, cloud and hosted services, telecommunications, endpoints, identity systems, and related operational technology.
Plan and oversee infrastructure implementations, upgrades, migrations, maintenance, and replacement.
Ensure the availability, reliability, performance, and appropriate security of technology infrastructure and operational systems.
Manage end-user technology support and help desk functions, ensuring issues are addressed promptly and professionally.
Manage third-party technology providers, including service performance, support, projects, changes, incidents, recovery, and escalations, while maintaining Credit Union ownership and oversight of services and controls.
Evaluate and challenge provider recommendations, proposed changes, technical issues, and solutions.
Oversee network and infrastructure security systems and services, including firewalls, endpoint security, identity and access controls, patching, system hardening, and other infrastructure security controls.
Ensure technology changes are reviewed, approved, tested, documented, implemented, and verified in accordance with change-management procedures.
Manage and coordinate infrastructure, network, server, endpoint, telecommunications, and operational technology failures, working with providers and the Business Applications Manager as needed to restore service.
Provide infrastructure and operational support when business application, integration, interface, or processing issues involve or may involve underlying technology services.
Ensure infrastructure and operational systems are maintained and operated in accordance with information-security policies, standards, and controls.
Perform and document recurring operational and security reviews, including required monthly reviews, for systems within the assigned area.
Manage remediation of infrastructure and operational technology findings and deficiencies and provide documentation to Information Security/Risk for independent review and verification.
Manage infrastructure backup and recovery capabilities and participate in business continuity, disaster recovery, and system recovery testing.
Maintain network and infrastructure diagrams, configurations, procedures, change records, support documentation, and recovery documentation.
Support information-security reviews, vulnerability assessments, penetration testing, audits, regulatory examinations, and other independent reviews.
Oversee technology supporting physical security and critical facilities, including door and access-control systems, surveillance cameras, alarms, fire suppression systems, UPS systems, and generators.
Coordinate service providers responsible for maintenance, inspection, testing, repair, and technical support of physical-security and critical-facility technology.
Provide technical support for ATM operations, including hardware failures, software updates and vendor requests, network connectivity, availability issues, troubleshooting, security upgrades, vendor coordination, and documentation in support of the ATM business owner.
Manage technology assets, infrastructure purchasing, budgeting, capacity planning, and replacement planning.
Work with the IS Security and Risk Analyst on identified security risks, vulnerabilities, control deficiencies, incidents, and remediation while retaining operational ownership of assigned systems.
Provide timely and accurate information about operational status, security controls, incidents, risks, findings, remediation, recovery, and vendor performance for assigned systems.
Monitor technology developments, infrastructure trends, security requirements, and regulatory expectations and make recommendations to management.
Participate in Technology Steering Committee activities and other technology, security, risk, audit, and business-continuity activities as required.
Perform other duties as assigned or requested by the Chief Information Officer.