Information Systems Manager
About The Position
The Information Systems Manager provides leadership and operational management for end-user technology services, Help Desk operations, Microsoft 365 administration, and identity and access services. The position is responsible for reliable, responsive, and secure service delivery while continuously improving support processes and the employee technology experience. BioFire Defense develops multiplex PCR molecular diagnostics and biothreat detection solutions. The role supports the company’s mission by helping maintain the technology services used to advance critical missions. The position may require eligibility for obtaining and maintaining a U.S. Department of Defense security clearance, now or in the future, based on business needs and job responsibilities. Additional working hours and on-call availability may be required to support business operations and significant technology events. Limited travel may be required.
Requirements
- High school diploma or GED.
- At least 7 years of progressively responsible Information Technology or Information Systems experience, including experience supporting enterprise end-user technology and business operations.
- At least 3 years of demonstrated leadership, supervisory, team-lead, or management experience within an IT support, service-delivery, or operations environment.
- Demonstrated experience managing or coordinating enterprise Help Desk and end-user technology services, including service delivery, escalation management, and operational improvement.
- Demonstrated experience administering Microsoft 365 services, Active Directory, identity and access functions, and user account lifecycle processes within an enterprise environment.
- Experience coordinating technology projects and operational initiatives involving technical teams, business stakeholders, and vendors.
- Experience developing and improving operational procedures, service workflows, documentation, and support processes.
- Must meet applicable company requirements associated with access to controlled systems, information, and facilities.
- Availability for additional working hours and on-call duties as required to support business operations and significant technology events.
- Dexterity of hands and fingers to operate computers, tools, and technology equipment.
- Ability to remain stationary for prolonged periods; ascend and descend stairs, ladders, ramps, and similar structures; and move objects up to 50 pounds in all directions.
Nice To Haves
- Continued education or degrees are considered but are not required.
- Relevant technical, service-management, project-management, leadership, or cybersecurity education, professional training, and industry certifications are advantageous.
- Experience working within regulated, security-conscious, or compliance-driven environments is preferred.
- Eligibility for obtaining and maintaining a U.S. Department of Defense security clearance may be required now or in the future based on business needs and job responsibilities.
Responsibilities
- Lead and manage Information Systems service delivery and Help Desk operations.
- Coordinate technology support with business and engineering stakeholders.
- Administer Microsoft 365 and identity services, including Active Directory and user account lifecycle processes.
- Manage operations and continuously improve procedures, service workflows, documentation, and support processes.
- Coordinate technology projects and operational initiatives involving technical teams, business stakeholders, and vendors.
- Support Information Systems security, compliance, and service resilience.
- Provide escalation management and operational improvement for enterprise end-user technology services.
- Steward project, vendor, and operational resources.
Benefits
- Medical, dental, and vision coverage.
- 401(k) company contribution of 5% regardless of employee participation, with the opportunity for total company contributions of up to 9.5% based on employee contribution.
- Paid time off: 160 hours, prorated from date of hire.
- Nine paid holidays.
- Paid winter break during the work week between December 24 and December 31.
- Bonus eligibility, when applicable.
- 9/8/80 work schedule, when applicable, with every other Friday off.
- Wellness program opportunities, including discounted medical premiums.
- Company-sponsored events throughout the year.
- Free parking.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
