Information Systems Manager

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The Information Systems Manager oversees application support operations, system performance, and service delivery to ensure systems function effectively and users are satisfied. The role leads and mentors staff, manages projects, monitors KPIs, drives process improvements, and maintains relationships with clinical and operational departments. It ensures timely issue resolution and system enhancements while aligning technology services with organizational goals, regulatory requirements, operational excellence, and customer experience.

Requirements

College degree.
At least 4 years of application support management and/or project management experience.

Nice To Haves

Leadership, governance, and operational oversight experience for one or more of the following enterprise applications: UKG Workforce Management (timekeeping, attendance, and scheduling); Matrix Frontier Enterprise Access Control System; PassagePoint Visitor Management System; MD Staff Physician and Resident Credentialing System; CBORD Food and Nutrition Management System; Salesforce Customer Relationship Management (CRM); Ivanti IT Service Management (ITSM) Platform; or DocuSign Electronic Signature and Agreement Management Platform.

Responsibilities

Maintain a positive attitude, welcome and incorporate feedback, and show appreciation for colleagues, patients, partners, and customers.
Collaborate with colleagues, share information, respond to communications and deliverables, and work with the team to resolve issues.
Take ownership of service issues, provide accurate communications and deliverables, meet timelines, and deliver effective service recovery.
Monitor assigned HEAT tickets, document activities, and resolve issues within established service levels.
Maintain knowledge of supported IT systems and ensure timely system releases and patches.
Complete employee job evaluations before their due dates.
Ensure supported systems provide reports, dashboards, and other tools for data analysis; monitor KPIs, work queues, and related metrics against baselines.
Lead, mentor, and manage the team, and develop and monitor employee education plans.
Maintain relationships with supported departments, attend department meetings as needed, and establish regular status reporting to departments.
Develop work plans, schedules, project estimates, resource plans, budgets, and status reports for assigned projects.
Monitor staff productivity and develop ways to improve productivity without sacrificing quality.
Oversee daily operations of assigned systems and ensure accuracy and completeness of staffing, productivity, and other core functions.
Keep abreast of technology developments and recommend hardware or software changes to meet the Medical Center’s needs.