Information Systems Manager

Midwest Valve Services, LLC • Schaumburg, IL

3d • $130,000 - $175,000 • Hybrid

About The Position

Novaspect, Inc. is seeking an Information Systems Manager to join its Technology Team in Schaumburg, Illinois. Reporting to the Vice President of Technology, this leader oversees the people and enterprise applications supporting business operations, including Salesforce CRM, IFS ERP, and connected systems. The role is accountable for developing the team, maintaining reliable application operations, delivering enhancements and integrations, and continuously improving business processes.

The manager establishes priorities, develops team capability, partners with business leaders, and directs internal and external technical resources. The position calls for sound technical decision-making and leadership through others rather than serving as the department’s primary developer. It is based in Schaumburg, IL, with a minimum of three days per week onsite.

Novaspect is a 100% employee-owned company that engineers, sells, and services industrial process controls. Its stated purpose is to improve customer performance through the innovative application of technology.

Requirements

• Bachelor’s degree in information systems, computer science, business, or a related field, or an equivalent combination of education and relevant experience.
• Eight or more years of progressive experience in enterprise applications, information systems, or related technology functions.
• At least three years of direct people management experience, with demonstrated success coaching, developing, and holding technical professionals accountable.
• Experience leading support and enhancement of complex, integrated ERP and/or CRM environments, including dependencies across applications, data, and business processes.
• Demonstrated ability to manage development or integration work, balance operational and project priorities, and deliver reliable solutions through technical teams.
• Working knowledge of enterprise application architecture, databases, APIs, integration patterns, testing, change management, and production releases.
• Experience directing consultants, vendors, or external technology providers and managing competing resource demands.
• Strong communication, problem-solving, prioritization, and business partnership skills, including the ability to engage senior leaders and technical teams.

Nice To Haves

• Experience with Salesforce and/or IFS, including platform administration, configuration, development, integrations, or application management.
• Experience in industrial automation, manufacturing, distribution, engineering, field service, or a related business-to-business environment.
• Experience leading geographically distributed or outsourced application development and support resources.
• Familiarity with SQL, enterprise reporting and analytics, data integration, business process automation, or AI-enabled business applications.
• Working knowledge of ITIL service management, Agile or hybrid development approaches, and application-related internal controls.

Responsibilities

• Lead, coach, and develop IS analysts, administrators, and developers; establish roles, expectations, development plans, and accountability.
• Conduct performance conversations, address skill and performance gaps, and support hiring, engagement, cross-training, professional development, and succession planning.
• Allocate capacity and workload across application support, development, and projects, delegating effectively and monitoring results.
• Build a collaborative, service-oriented team culture focused on ownership, knowledge sharing, documentation, and continuous improvement.
• Establish and monitor team and application performance measures to improve service quality, delivery predictability, operational efficiency, and business outcomes.
• Oversee the reliability, availability, performance, maintenance, and support of Salesforce, IFS, and related business-critical applications.
• Set service expectations, operating measures, escalation paths, and ownership for incidents, requests, recurring problems, and stakeholder support.
• Lead resolution of significant application issues and root causes, ensuring timely communication, follow-through, and lasting corrective actions.
• Coordinate application upgrades, configuration changes, access practices, and production readiness with business owners, IT, and Cybersecurity.
• Manage the application development and enhancement backlog, translating approved priorities into assignments, resource plans, and delivery commitments.
• Direct application configuration, development, integrations, testing, and releases, guiding technical decisions for quality, scalability, and maintainability.
• Establish development, change management, and quality assurance practices that support timely delivery and production stability.
• Coordinate work and handoffs with Technology Project Managers, data and AI resources, vendors, and application owners, clarifying post-deployment support accountability.
• Build relationships with leaders across Sales, Finance, Service, Operations, and other functions to understand business needs and set shared priorities.
• Translate operational challenges into system and process improvements that reduce manual work, strengthen data quality, and improve productivity and user experience.
• Communicate plans, progress, risks, resource constraints, and tradeoffs to technical teams, business stakeholders, and Technology leadership.
• Work with business owners to evaluate adoption and outcomes and demonstrate the value of delivered improvements.
• Maintain application documentation, access controls, change records, and operational standards that support security, data governance, and audit requirements.
• Oversee vendors, consultants, and outsourced support or development resources, setting expectations for quality, delivery, documentation, and knowledge transfer.
• Support application budgets, licensing, workforce planning, and vendor evaluations to ensure effective use of resources and technology investments.

Benefits

• Paid time off starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST).
• 401(k) with 6% company match.
• Employee Stock Ownership Plan (ESOP).
• Health and wellness benefits.
• Student debt and tuition reimbursement.
• Referral bonus.
• 10% bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager