Manager - Intelligent Automation

MFS • Boston, MA

14h • Hybrid

About The Position

The Intelligent Automation Manager leads a team responsible for supporting, enhancing, and evolving the firm’s business automation capabilities. The role oversees solutions on platforms such as Power Automate, Automation Anywhere, and Xceptor, and helps modernize the automation estate toward future-state platforms and capabilities. The manager partners with business stakeholders, technology teams, and delivery partners to identify, simplify, standardize, and redesign processes using workflow automation, intelligent automation, AI, and orchestration technologies.

The position helps lead migration of legacy automation solutions to Microsoft Power Platform and other appropriate modern automation architectures, and evaluates emerging capabilities such as agentic AI and Copilot Studio for their potential business value, scalability, resiliency, and user-experience benefits. The ideal candidate combines strong business relationship skills with technical depth in enterprise automation platforms and may contribute directly through solution design, technical review, configuration, proof-of-concept work, troubleshooting, or selective development support.

This leader develops the team and automation modernization roadmap, oversees a large portfolio of production automations and digital solutions, and reports on delivery progress, operational health, risks, and realized business value. Solutions are expected to align with enterprise architecture, security, scalability, resiliency, governance, and SDLC/ADLC practices.

Requirements

• At least 8 years of relevant experience in enterprise technology, workflow automation, intelligent automation, software engineering, or related disciplines.
• Experience leading and developing technical teams responsible for solution delivery, technical oversight, and operational outcomes.
• Experience leading teams responsible for workflow automation, RPA, intelligent automation, or related enterprise technology solutions.
• Ability to partner with business stakeholders, understand operational challenges, and translate business needs into practical technology solutions.
• Strong communication, leadership, and cross-functional collaboration skills.
• Ability to guide the strategic evolution of enterprise automation capabilities while balancing modernization objectives with the operational needs of an established production portfolio.
• Experience leading automation modernization efforts, including platform migrations, process redesign, digital transformation, and adoption of emerging AI-enabled capabilities; ability to assess whether existing solutions should be refactored, replatformed, redesigned, or retired.
• Strong understanding of enterprise automation architecture, including workflow orchestration, RPA, API-based integrations, platform governance, operational support, and modern integration and automation approaches.
• Ability to provide technical leadership in solution design, development practices, engineering tradeoffs, evaluation of emerging technologies, and selection of appropriate architectural approaches.
• Experience with Automation Anywhere, Microsoft Power Platform, Copilot Studio, Xceptor, or similar workflow and intelligent automation technologies.
• Experience in a mature SDLC environment, including solution delivery, testing, release management, production support, and ongoing maintenance for enterprise automation and digital solutions.
• Hands-on technical capability to contribute to design, configuration, prototyping, troubleshooting, or development-related activities.
• Familiarity with AI, agentic AI, machine learning, and enterprise intelligent automation use cases, including governance, security, human oversight, and operational risk considerations.
• Applicants must be currently authorized to work in the United States on a full-time basis; this position is not eligible for sponsorship.

Nice To Haves

• Bachelor’s degree in Business, Technology, Computer Science, or a related discipline is preferred.

Responsibilities

• Lead, coach, and develop a team delivering, supporting, enhancing, and continuously improving production automations and digital solutions across business functions.
• Provide technical guidance and oversight across automation architecture, solution design, development practices, testing, deployment, troubleshooting, and production support.
• Build partnerships with business stakeholders and serve as a trusted point of contact for automation opportunities, priorities, and outcomes.
• Lead automation modernization initiatives, including evaluating and implementing workflow automation, AI, agentic AI, machine learning, orchestration platforms, Microsoft Power Platform, and Copilot Studio.
• Help develop and execute an automation modernization roadmap, assessing the existing portfolio for consolidation, process redesign, migration, architectural improvements, and retirement of obsolete or inefficient solutions.
• Partner with business and technology stakeholders to simplify, standardize, modernize, and automate processes through intelligent automation and digital process orchestration, evaluating whether automation delivers measurable business value.
• Oversee automation solutions on platforms such as Automation Anywhere and Xceptor, ensuring reliability, governance, operational effectiveness, and appropriate production support.
• Partner with technology teams to ensure solutions are secure, scalable, resilient, aligned with enterprise architecture, and supported by appropriate SDLC/ADLC practices and support models.
• Contribute directly to solution design, prototyping, platform configuration, troubleshooting, and selective development or implementation support as needed.
• Track, communicate, and report delivery progress, operational health, risks, and business value realization to leadership and stakeholders.

Benefits

• Competitive incentive bonus based on individual and company performance.
• MFS contributes an amount equal to 15% of base salary to the employee’s retirement account, separate from the company-sponsored 401(k).
• Education assistance of $100 monthly, up to a $10,000 lifetime maximum, paid directly to the loan provider.
• Tuition reimbursement up to $8,000 annually.
• Access to discounted tutors and college coaches.
• Generous time off and fully paid leaves, including 20 weeks for maternity leave and 12 weeks for parental and caregiver leaves.
• Choice of medical and dental plans, with an employer contribution to a Health Savings Account.
• Tax-deferred commuter benefits and flexible spending accounts for medical and dependent care.
• Wellness programs, including wellness webinars, an employee assistance program focused on mental health, and a subsidized fitness benefit through Wellhub.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed