Manager - Intelligent Automation

MFS Investment Management • Boston, MA

2d • $132,500 - $198,500 • Hybrid

About The Position

The Intelligent Automation Manager leads a team responsible for supporting, enhancing, and evolving the firm’s business automation capabilities. The role oversees solutions built on platforms including Power Automate, Automation Anywhere, and Xceptor, and leads modernization of the automation estate toward future-state platforms and capabilities.

The manager partners with business stakeholders, technology teams, and delivery partners to identify, simplify, standardize, and redesign business processes using workflow automation, intelligent automation, AI, and orchestration technologies. The role helps lead migration of legacy automation solutions to Microsoft Power Platform and other suitable modern architectures, and evaluates emerging capabilities such as agentic AI and Copilot Studio for business value, scalability, resiliency, and user experience.

The position combines business relationship management with technical leadership and may involve hands-on solution design, technical reviews, platform configuration, proofs of concept, troubleshooting, or selective development support. The manager guides enterprise automation capabilities according to business needs and architectural fit.

Requirements

• 8+ years of relevant experience in enterprise technology, workflow automation, intelligent automation, software engineering, or related disciplines, including experience leading and developing technical teams responsible for solution delivery, technical oversight, and operational outcomes.
• Experience leading teams responsible for workflow automation, RPA, intelligent automation, or related enterprise technology solutions.
• Ability to partner with business stakeholders, understand operational challenges, and translate business needs into practical technology solutions.
• Strong communication, leadership, and cross-functional collaboration skills.
• Ability to balance strategic evolution of enterprise automation with modernization objectives and operational needs of an established production portfolio.
• Experience leading automation modernization efforts, including platform migrations, process redesign, digital transformation, and adoption of emerging AI-enabled capabilities; ability to assess whether existing solutions should be refactored, replatformed, redesigned, or retired.
• Strong understanding of enterprise automation architecture, including workflow orchestration, RPA, API-based integrations, platform governance, operational support, and modern integration and automation approaches.
• Ability to provide technical leadership in solution design, development practices, engineering tradeoffs, emerging-technology evaluation, and architectural approach selection.
• Experience with automation platforms such as Automation Anywhere, Microsoft Power Platform, Copilot Studio, Xceptor, or similar workflow and intelligent automation technologies.
• Experience in a mature SDLC environment, including solution delivery, testing, release management, production support, and ongoing maintenance for enterprise automation and digital solutions.
• Hands-on technical capability with automation platforms, including the ability to contribute to design, configuration, prototyping, troubleshooting, or development-related activities.
• Familiarity with AI, agentic AI, machine learning, and related enterprise intelligent automation use cases, including governance, security, human oversight, and operational risk considerations.
• Currently authorized to work in the United States on a full-time basis; the position is not eligible for sponsorship.

Nice To Haves

• Bachelor’s degree in Business, Technology, Computer Science, or a related discipline preferred.

Responsibilities

• Lead, coach, and develop a team delivering, supporting, enhancing, and continuously improving production automations and digital solutions across business functions.
• Provide technical guidance and oversight for automation architecture, solution design, development practices, testing, deployment, troubleshooting, and production support.
• Build partnerships with business stakeholders and serve as a trusted contact for automation opportunities, priorities, and outcomes.
• Lead automation modernization initiatives, evaluating and implementing workflow automation, AI, agentic AI, machine learning, orchestration platforms, Microsoft Power Platform, and Copilot Studio.
• Help develop and execute an automation modernization roadmap, assessing the portfolio for consolidation, process redesign, migration, architectural improvements, and retirement of obsolete or inefficient solutions.
• Partner with business and technology stakeholders to simplify, standardize, modernize, and automate processes, and evaluate existing processes to ensure automation delivers measurable business value.
• Oversee solutions on platforms such as Automation Anywhere and Xceptor, ensuring reliability, governance, operational effectiveness, and appropriate production support.
• Partner with technology teams to ensure solutions are secure, scalable, resilient, and aligned with enterprise architecture, SDLC/ADLC practices, and support models.
• Contribute as needed to solution design, prototyping, platform configuration, troubleshooting, and selective development or implementation support.
• Track and report delivery progress, operational health, risks, and business value realization to leadership and stakeholders.

Benefits

• Competitive incentive bonus based on individual and company performance.
• MFS contributes an amount equal to 15% of base salary to a retirement account separate from the company-sponsored 401(k).
• Education assistance: $100 monthly contribution toward student loans, up to a $10,000 lifetime maximum, paid directly to the loan provider.
• Tuition reimbursement up to $8,000 annually.
• Access to discounted tutors and college coaches.
• Generous time off and fully paid leaves, including 20 weeks for maternity leave and 12 weeks for parental and caregiver leaves.
• Choice of medical and dental plans, plus an employer contribution to a Health Savings Account.
• Tax-deferred commuter benefits and flexible spending accounts for medical and dependent care.
• Wellness programs, including wellness webinars, an employee assistance program focused on mental health, and a subsidized fitness benefit through Wellhub.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed