Manager, Infrastructure Services - Enterprise Storage

Northwell•Melville, NY

6h•$112,800 - $197,200

About The Position

Manages, plans, and organizes staff and activities supporting day-to-day Infrastructure Operations. Oversees team members and supervisors responding to infrastructure issues affecting the health system’s clinical and administrative communities. Collaborates with Network, Database, Application Support, Security, and vendors to resolve operational issues. Provides leadership to direct reports and collaborating technology operations teams during outages and incidents. Provides monitoring specifications and maintenance procedures consistent with technology operations best practices.

Requirements

Bachelor’s degree or equivalent combination of education and related experience.
6–8 years of relevant experience.
2–5 years of leadership or management experience.

Nice To Haves

Experience with Dell and Everpure (formerly Pure) Storage platforms.
Leadership experience.
Presentation experience.
Enterprise Storage experience.

Responsibilities

Lead Infrastructure Services team members and supervisors by communicating and guiding them toward department objectives.
Manage budget expenditures for small teams or projects.
Develop, communicate, and build consensus for goals aligned with the health system.
Select, develop, manage, and evaluate direct reports, and ensure performance appraisals are completed on time.
Collaborate with applications, infrastructure, and security teams as lead technical advisor, providing expertise and oversight for enterprise system architecture, integration, compatibility, customization, design development, and health system implementation for the assigned technology platform.
Guide direct reports in working with applications and vendor teams to understand infrastructure capacity and environment requirements.
Review existing systems infrastructure and provide input to design and engineering to improve stability and event detection.
Collaborate with the Project Management Office to deliver projects on time and within budget; develop infrastructure capacity and deployment schedules for planned health system upgrades and projects.
Develop and oversee testing strategies, testing, troubleshooting, and validation strategies for operational systems, applications, and components.
Review change management requests, including configuration, service packages, emergency changes, and upgrades for critical clinical systems.
Review and approve production turnover from engineering and vendors for new and upgraded applications and systems.
Manage the development of processes and procedures for technical team members, with a focus on Standard Operating Procedures for the Operations Center.
Perform related duties as required.