Manager, Information Technology

American Credit AcceptanceMeridian, ID
Onsite

About The Position

We are seeking multiple strong and proven people leaders to join our organization as Managers, Information Technology, supporting various areas across our IT department. These roles require a minimum of 5 years of experience leading technical teams and developing high-performing individuals within an IT environment. The primary focus of these roles is people leadership—building, coaching, and elevating teams within specific IT disciplines, which may include Data Engineering, Infrastructure, Software Engineering, Systems Engineering, Network Engineering, Systems Administration, or IT Support. Candidates are not expected to lead across all areas, but rather bring deep experience in one or more domains. The ideal candidates are passionate about developing talent, driving accountability, and creating a high-performance culture while delivering strong technical outcomes. These leaders will be responsible for aligning team performance with business goals, ensuring delivery of reliable and scalable technology solutions, and fostering an environment of continuous improvement and growth.

Requirements

  • Minimum of 5 years of experience in a technical people leadership role (required)
  • Proven experience leading teams in at least one of the following areas: Data Engineering, Infrastructure / Cloud Engineering, Software Engineering, Systems Engineering / Systems Administration, Network Engineering, IT Support
  • Strong understanding of enterprise IT environments, including systems, applications, and infrastructure
  • Ability to balance people leadership with delivery of technical outcomes
  • Experience managing multiple projects and priorities simultaneously
  • Strong partnership and communication skills with business stakeholders
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)

Nice To Haves

  • Candidates are not required to have experience across all listed areas; deep expertise in one or more domains is sufficient.

Responsibilities

  • Lead, coach, and develop a team of IT professionals (typically 2–6 direct reports)
  • Drive a high-performance, accountable, and collaborative team culture
  • Manage performance, career development, and succession planning
  • Establish clear ownership for systems, services, and operational outcomes
  • Support hiring, onboarding, and retention of top technical talent
  • Lead with integrity, accountability, and transparency
  • Foster a culture of innovation, continuous improvement, and learning
  • Balance strategic thinking with hands-on leadership
  • Oversee day-to-day operations of systems, platforms, and services within scope
  • Ensure high availability, performance, scalability, and reliability of IT solutions
  • Lead incident, problem, and change management efforts
  • Drive root cause analysis and continuous service improvement
  • Deliver stable, scalable solutions that support organizational growth
  • Partner with business leaders to translate needs into technical solutions
  • Define and execute roadmaps for modernization, automation, and technical debt reduction
  • Evaluate emerging technologies and apply practical, business-driven use cases
  • Lead system upgrades, implementations, migrations, and decommissioning efforts
  • Manage multiple projects, priorities, and cross-functional initiatives
  • Ensure systems align with security standards, access controls, and data protection requirements
  • Partner with Security, Risk, and Compliance teams on audits and remediation efforts
  • Support regulatory requirements (e.g., SOX, SOC) as applicable
  • Enforce best practices such as least privilege access and periodic access reviews
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