Manager In Training

Tennessee Title Loans • Memphis, TN

19d

About The Position

This is a customer-facing, performance-driven role focused on understanding customers’ needs and guiding them through financial solutions. The position includes inbound and outbound conversations, asking follow-up questions, handling hesitation or rejection, and discussing financial decisions. It requires staying engaged in potentially uncomfortable conversations and working consistently in a structured, goal-driven environment. The company provides structured training, ongoing coaching, and fast-track advancement opportunities.

Requirements

• High school diploma or equivalent.
• Must be able to work 40 hours per week, including Saturdays.
• Must have collections experience.
• Satisfactory completion of pre-employment screenings.
• Reliable personal transportation and a valid driver’s license.
• Comfortable speaking with customers by phone and in person.
• Strong communication skills.
• Ability to learn quickly and adapt.

Nice To Haves

• Customer service, sales, or collections experience.
• Fluency in English and Spanish.

Responsibilities

• Work directly with customers to understand their needs and guide them through financial solutions.
• Handle inbound and outbound customer conversations, including making outbound calls.
• Ask direct and follow-up questions to help customers make decisions.
• Address customer hesitation and objections, including during financial conversations.
• Apply coaching and feedback to improve performance.
• Maintain a positive, engaged approach in a structured, goal-driven environment.

Benefits

• Majority company-paid health, dental, and vision insurance.
• 401(k) program.
• Company-paid life and disability insurance.
• Two weeks of paid vacation.
• Six paid holidays.
• Two PTO days and five sick days.
• Monthly bonus potential.
• Fast-track advancement opportunities.
• Structured training and ongoing coaching.
• Team environment focused on employee success.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED