Manager In Training

GAS CITY XPRESS CAR WASH•New Castle, IN

25d•$15 - $17•Onsite

About The Position

The Manager In Training performs daily operational practices at a car wash facility and provides excellent customer service. The role implements workflow procedures under the direction of the Site Manager, supervises employees during day-to-day tasks, supports customers in escalated situations, and manages workplace workflow. The position may fill in for the Site Manager (GM) when they are absent and may make operational decisions, hold meetings, and provide accountability. The work also includes greeting customers and explaining wash services, processing payments, helping customers through the car wash process, directing vehicles into the express wash tunnel, and visually inspecting vehicles before they enter the wash area. The employee helps maintain a clean, organized, and safe facility, including keeping equipment and supplies in their proper places. Duties may extend beyond the listed responsibilities as reasonably requested by management.

Requirements

Ability to display a courteous and professional attitude.
Excellent customer service skills and a focus on customer satisfaction.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight.
Ability to work outdoors and efficiently in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job.
Ability to follow directions and correctly carry out tasks.
Ability to observe safety precautions in wet, hazardous car wash conditions.

Responsibilities

Schedule and coordinate meetings.
Conduct employee performance reviews.
Develop customer relationships and address customer concerns.
Participate in recruitment and dismissal processes.
Resolve workplace problems and employee concerns.
Develop strategies to improve workplace efficiency and achieve goals.
Handle email and phone correspondence.
Liaise between managers, customers, and employees.
Provide direction to staff and supervise employees, assisting with tasks as needed.
Monitor spending patterns and budget.
Fill in for the Site Manager (GM) when absent; make operational decisions, hold meetings, and provide accountability.
Organize team members’ shift schedules and monitor attendance, tardiness, and time off.
Assign duties based on employees’ roles and skills; manage employee requests and transgressions.
Train new and current team members.
Handle customer issues and manage conflicts.
Follow company policies and health, safety, and employment standards.
Balance cash drawers and prepare cash deposits.
Greet customers courteously, explain wash services, and process wash payments.
Clean and organize the facility and keep equipment and supplies in their appropriate places.
Assist customers with the car wash process.
Move or direct cars into the express wash tunnel, point out directional signs, and watch that customers follow instructions.
Visually inspect vehicles to confirm their condition before sending them into the wash area.
Ensure vacuums are unclogged, trash cans are emptied, and hoses are properly hung.
Carry out daily tasks with urgency and coordinate appropriately with customers, the home office, and teammates.
Perform other duties as requested.