Manager In Training
About The Position
This is a customer-facing, performance-driven role focused on understanding customers’ needs and guiding them through financial solutions. The Manager In Training handles inbound and outbound conversations, asks follow-up questions, and helps customers make decisions, including discussing money. The position calls for comfort with direct questions, customer hesitation or rejection, outbound calls, and conversations that may sometimes feel uncomfortable. The role offers structured training and ongoing coaching, with opportunities to develop confidence, resilience, and sales skills in a fast-paced, goal-driven environment. Team members are expected to stay positive and engaged, apply feedback quickly, and perform consistently. The position has a 40-hour work week, including Saturdays; branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m., with Sundays off. Compensation is $15.80–$18.92 per hour, with monthly bonus potential.
Requirements
- High school diploma or equivalent.
- Must be able to work 40 hours per week, including Saturdays.
- Satisfactory completion of pre-employment screenings.
- Reliable personal transportation and a valid driver’s license.
- Strong communication skills.
- Ability to learn quickly and adapt.
- Comfort speaking with customers over the phone and in person.
Nice To Haves
- Customer service, sales, or collections experience.
- Fluency in English and Spanish.
Responsibilities
- Work directly with customers to understand their needs and guide them through financial solutions.
- Handle inbound and outbound customer conversations, including making outbound calls.
- Ask direct and follow-up questions to help customers make decisions, including decisions involving money.
- Respond to customer hesitation and rejection while staying engaged in conversations.
- Apply feedback and coaching and perform consistently in a structured, goal-driven environment.
Benefits
- Majority company-paid health, dental, and vision insurance.
- 401(k) program.
- Company-paid life and disability insurance.
- Two weeks of paid vacation, six paid holidays, two PTO days, and five sick days.
- Monthly bonus potential.
- Fast-track advancement opportunities.
- Structured training and ongoing coaching.
- Team environment focused on employee success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
