Manager In Training

Texas Car Title & Payday Loan Services, Inc • Huntsville, TX

14d • $13 - $15

About The Position

This is a customer-facing, performance-driven role focused on understanding customers’ needs and guiding them through financial solutions. The position handles inbound and outbound conversations, asks follow-up questions, and helps customers make decisions, including discussing money. It requires comfort with direct questions, customer hesitation or rejection, outbound calls, and conversations that may feel uncomfortable.

The role offers structured training, ongoing coaching, and fast-track advancement opportunities in a team environment. Success involves staying positive and engaged when customers hesitate or say no, asking follow-up questions, building confidence through practice, applying feedback quickly, and performing consistently in a structured, goal-driven environment.

Requirements

• High school diploma or equivalent.
• Ability to work 40 hours per week, including Saturdays.
• Satisfactory completion of pre-employment screenings.
• Reliable personal transportation and a valid driver’s license.
• Strong communication skills.
• Ability to learn quickly and adapt.
• Comfort speaking with customers over the phone and in person.

Nice To Haves

• Customer service, sales, or collections experience.
• Fluency in English and Spanish.

Responsibilities

• Work directly with customers to understand their needs and guide them through financial solutions.
• Handle inbound and outbound customer conversations, including making outbound calls.
• Ask direct and follow-up questions to support customer decisions, including financial conversations.
• Address customer hesitation and objections and stay engaged when customers decline.
• Apply coaching and feedback to improve performance.

Benefits

• Majority company-paid health, dental, and vision insurance.
• 401(k) program.
• Company-paid life and disability insurance.
• Two weeks of paid vacation, six paid holidays, two PTO days, and five sick days.
• Monthly bonus potential.
• Competitive compensation with bonus potential.
• Structured training and ongoing coaching.
• Fast-track advancement opportunities.
• Team environment focused on employee success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED