Manager In Training

Clearwater Express Wash•Katy, TX

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on guest experience and team-member career development. The Manager in Training role is designed to develop leadership skills and prepare the employee for a future management position. The employee learns car wash operations, customer service, sales, team leadership, and business management while working alongside experienced leaders, gaining hands-on experience across the operation. Previous car wash experience is not required. The career path may progress from Manager in Training to Assistant Manager and then Car Wash General Manager.

Requirements

Desire to build a career in management, leadership, sales, customer service, or operations.
Strong communication and interpersonal skills.
Comfort interacting with customers and recommending products or services.
Motivation to work toward goals and improve performance.
Initiative and willingness to take on new responsibilities.
Strong problem-solving and decision-making skills.
Organized and able to manage multiple priorities.
Basic computer and technology skills.
Willingness to learn car wash equipment, operations, and maintenance.
Ability to work outdoors in changing weather conditions.
Dependable and committed to personal and professional growth.

Nice To Haves

Previous leadership, supervisory, sales, customer service, retail, restaurant, hospitality, or automotive experience is preferred but not required.

Responsibilities

Learn to lead, coach, and develop Team Members and Team Leads.
Work alongside site leadership to help create a positive and productive team environment.
Assist with training new team members in customer service, sales, safety, and operational procedures.
Learn to set expectations, provide feedback, and hold team members accountable.
Provide exceptional customer and guest service.
Learn to communicate wash services, packages, and membership options effectively.
Support team sales and membership goals and develop sales and customer engagement skills.
Assist with resolving guest questions and concerns and building relationships with customers and the local community.
Learn all positions and responsibilities within an express car wash.
Assist with daily operations and help keep the location running safely and efficiently.
Monitor wash quality and maintain company standards.
Help maintain a clean, organized, and welcoming location.
Learn opening and closing procedures, staffing, and daily operational responsibilities.
Assist with basic equipment and facility needs and identify and communicate operational or equipment issues.
Follow company policies, procedures, and safety standards.
Learn to monitor and improve key location performance metrics, including labor, sales, membership, and operational performance.
Learn to use point-of-sale systems, company software, and other business technology.
Work alongside management to identify opportunities for improvement.