Manager In Training

Tennessee Title Loans•Memphis, TN

21d•Onsite

About The Position

This is a customer-facing, performance-driven role in which you will work directly with customers to understand their needs and guide them through financial solutions. You will handle inbound and outbound conversations, ask follow-up questions, address hesitation or rejection, and help customers make decisions, including decisions involving money. The role is suited to someone who can stay engaged in potentially uncomfortable conversations and remain motivated in a fast-paced, structured, goal-driven environment. Structured training and ongoing coaching are provided. The position offers advancement opportunities, a supportive team environment, and competitive compensation with monthly bonus potential. The work week is 40 hours, including Saturdays; branch hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday, 9 a.m. to 1 p.m. Sundays are off. Hourly pay is $13.25–$15.00.

Requirements

High school diploma or equivalent.
Able to work 40 hours per week, including Saturdays.
Satisfactory completion of pre-employment screenings.
Reliable personal transportation and a valid driver's license.
Strong communication skills.
Ability to learn quickly and adapt.

Nice To Haves

Customer service, sales, or collections experience.
Comfort speaking with customers over the phone and in person.
Fluency in English and Spanish is a plus.

Responsibilities

Work directly with customers to understand their needs and guide them through financial solutions.
Handle inbound and outbound customer conversations, including outbound calls.
Ask direct and follow-up questions and help customers make decisions, including in financial conversations.
Address customer hesitation and rejection while staying engaged in conversations.
Participate in structured training and coaching, apply feedback, and perform consistently in a goal-driven environment.