Manager-in-Training

ACAC Midlothian • Richmond, VA

6d

About The Position

The acac Manager-in-Training Program provides cross-club and cross-department management and leadership experience in preparation for a management role at a club or the home office. Training is provided through mentoring, live and virtual training, special assignments and projects, and on-the-job practice and experience. Participants learn the operation of membership sales and marketing; fitness, group exercise, aquatics, events and sports; childcare; youth programs and summer camps; food and beverage; day spas; facility housekeeping and maintenance; member services; the PREP program; human resources; and general and financial management.

Managers-in-Training have a home base club and may be assigned to other clubs and positions in their market to gain experience and cover management or other key vacancies until replacements are hired and trained. Successful completion of the program may lead to promotion to an available management position at an acac property or the home office.

During training and coverage assignments, the MIT follows the training plan, participates in the club leadership team, learns department operations and systems, and may serve as Interim Manager with responsibility for leading the department and its direct reports. The role is based in the Richmond market and requires willingness and ability to work at any acac location within the market, with travel to another market in emergencies if needed.

Requirements

• Willingness and ability to work at any acac location within the assigned market.
• Ability to travel to another acac market in an emergency if needed.
• FiveStar customer service and problem-solving skills.
• Excellent communication skills.
• Strong leadership aptitude.
• Experience leading a team and being part of a high-performing team.
• Experience working in a fast-paced, multifaceted, customer-facing position.
• Servant leadership mentality.
• Outgoing, friendly personality and ability to work with, lead, and serve people from diverse backgrounds.
• Responsible, accountable, and self-motivated.
• High energy and a positive outlook.
• Growth mindset and eagerness to learn and improve.
• College degree preferred, or equivalent skills gained through experience.

Nice To Haves

• Experience working for acac or another high-end, high-touch, service-oriented business.
• Lifeguard certification.
• College degree.

Responsibilities

• Follow the MIT training plan and take ownership of assignments, projects, deadlines, training checklists, reporting requirements, and self-study.
• Maintain the confidentiality of business and human resources information.
• Attend management huddles and meetings and actively participate as a member of the club leadership team.
• Complete Manager on Duty training and work MOD shifts when needed.
• Help plan, promote, and execute major club events.
• Maintain current knowledge of club policies, operating hours, programs, and services.
• Provide membership tours and sell memberships when needed, and proactively greet prospective members touring with a Membership Advisor.
• Cross-train in every department by learning operational systems, protocols, and SOPs; completing onboarding and training checklists; shadowing department managers; working front-line shifts; and running departments on managers’ PTO days.
• Participate in supply ordering or inventory management as applicable, strategic planning for revenue and expense management, and learning department financial drivers.
• Meet with Home Office executives and HR team members to learn their roles, expectations, support, direction, and available resources.
• Develop working knowledge of club management software platforms, including Club Automation, Campsite, goHappy, Happy Fox, Paylocity, and CallRail.
• Complete assigned online training, HERO and De-escalation Training, and a Facility Walkthrough.
• Obtain CPR and First Aid certification.
• In the Charlottesville and Richmond markets, complete requirements to maintain a VDOE licensing folder.
• Review applicable departmental annual budgets and monthly financial reports to understand key metrics, ratios, and business drivers.
• Perform other duties or projects assigned by the Regional Manager, VP of Programs & Training, or location GM.
• When designated Interim Manager, recruit, interview, and hire department team members; onboard and train them; and provide ongoing coaching and mentoring.
• Develop work schedules based on budget and club needs.
• Conduct annual performance reviews and communicate wage adjustments to direct reports.
• Recognize and reward high performers.
• Approve and submit bi-weekly payroll, audit team member clock-ins and outs, and confirm accuracy.
• Work with the GM and HR team as needed to address team member concerns or performance and conduct issues.
• Operate the department within budget parameters, participate in budgeting and monthly financial reviews when applicable, drive revenue and control expenses for profit centers, and manage expenses for cost departments.
• Ensure the department implements FiveStar principles, meets Facility Walkthrough standards, and follows applicable SOPs and club policies.
• Read, sign, and abide by the Team Member Handbook policies; park in designated team member areas; and help maintain club cleanliness.
• Attend mandatory Personal Training meetings and assist with Service Days, club programs, special events, and activities as assigned.
• Promptly respond to work-related correspondence, maintain a positive attitude, and deliver outstanding service to members and guests in accordance with FiveStar principles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed