Manager In Training

GAS CITY XPRESS CAR WASH•New Castle, IN

25d•$15 - $17•Onsite

About The Position

The Manager In Training performs daily operational practices at a car wash facility and provides excellent customer service. Under the direction of the Site Manager, this position implements workflow procedures, supervises employees, supports customers in escalated situations, and manages overall workplace workflow. The position may fill in for the Site Manager (GM) when absent and is expected to make decisions, hold meetings, and ensure accountability. The role also includes hands-on car wash operations: greeting customers and explaining services, processing payments, assisting customers through the wash process, directing vehicles into the express wash tunnel, visually inspecting vehicles before washing, and keeping the facility and equipment clean and organized. Employees may be asked to perform other reasonable duties beyond those listed.

Requirements

Ability to display a courteous and professional attitude.
Excellent customer service skills.
Ability to work flexible hours, including evenings and weekends.
Ability to stand for long periods.
Ability to lift items of moderate weight.
Ability to work outdoors and remain efficient in all weather conditions.
Ability to interact ethically with employees and customers.
Excellent written and oral communication and interpersonal skills.
Ability to handle the physical demands of the job.
Ability to follow directions and correctly implement tasks.
Awareness that car wash locations can have wet, hazardous conditions and that safety precautions must be followed.

Responsibilities

Schedule and coordinate meetings; conduct employee performance reviews.
Develop customer relationships and address employee and customer concerns, including escalated issues and conflicts.
Participate in recruitment and dismissal processes and manage employee requests and transgressions.
Resolve workplace problems and develop strategies to improve efficiency and achieve goals.
Handle email and phone correspondence and liaise between managers, customers, and employees.
Provide direction to staff, supervise employees, and assist with tasks as needed.
Monitor spending patterns and budgets.
Fill in for the Site Manager (GM) when absent; make decisions, hold meetings, and provide accountability.
Organize shift schedules and assign duties based on employees’ roles and skills.
Monitor attendance, tardiness, and time off.
Train new and current team members on tasks.
Follow company policies and health, safety, and employment standards.
Balance cash drawers and prepare cash deposits.
Greet customers courteously, explain available wash services, and process wash payments.
Clean and organize the facility and equipment, including water hoses, nozzles, brushes, soap buckets, brooms, hand tools, pressure washers, and grease guns.
Assist customers with any aspect of the car wash process.
Move or direct vehicles into the express wash tunnel, point to directional signs, and ensure customers follow instructions for neutral, no-brake, and no-steering positioning.
Visually inspect vehicles to confirm their condition before sending them into the wash area.
Ensure vacuums are unclogged, trash cans are emptied, and hoses are properly hung.
Carry out assigned tasks with urgency and ensure company safety procedures are followed.
Perform other duties as requested.