Manager In Training
Planet Fitness - Baseline Fitness•Fremont, NE
About The Position
The Manager In Training assists with overseeing gym operations to support a positive member experience and a financially successful club. The role includes accelerated training intended to prepare the employee for future Club Manager positions. The Manager In Training supports member services, staff management, daily club operations, marketing, inventory, and adherence to company policies and procedures.
Requirements
- High school diploma.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Prior leadership experience.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
- Demonstrates customer service that exceeds customer wants and needs.
- Actively listens, empathizes, and works with others to solve problems.
- Recognizes and defines problems, analyzes relevant information, considers alternative solutions, and seeks additional assistance when needed.
- Uses tact, skill, appropriate behavior, and language in interactions.
Responsibilities
- Assist in recruiting, hiring, training, and developing staff.
- Assist in overseeing member service and ensuring staff provide a positive customer experience.
- Handle front desk-related tasks and welcome prospective members by providing gym tours.
- Help address member service issues and questions.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Ensure the gym opens promptly when the Club Manager is absent, if applicable.
- Assist with preparing new-hire paperwork.
- Assist with scheduling and shift coverage as needed.
- Supervise team members in the Club Manager’s absence.
- Assist with coaching and counseling staff performance to meet company standards.
- Help implement and enforce company policies and procedures.
- Assist with maintaining the gym’s cleanliness and appearance.
- Assist with marketing efforts and ensure staff know about and are trained on current promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
- Successfully complete and demonstrate the MIT training guide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
