Manager In Training
Planet Fitness - Baseline Fitness•Fremont, NE
•Onsite
About The Position
Responsible for assisting in the oversight of gym operations to ensure a positive member experience and a financially successful club, with the intent of accelerated training to prepare for future club manager positions.
Requirements
- High school diploma
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
- Prior leadership experience required
- Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Responsibilities
- Assist in recruiting, hiring, training and developing staff.
- Assist in member service oversight making sure all staff are providing great customer experience at all times.
- Very involved in all front desk related tasks.
- Great/meet potential members and provide gym tour.
- Assist to facilitate member service issues and questions.
- Assist with staff management and provide backup support to Club Manager as needed.
- Ensure prompt opening of gym, when Club Manager is out (if applicable).
- Assist in preparation of new hire paperwork.
- Assist in preparation of schedule and coverage of shifts as needed.
- Supervise all team members in the Club Managers absence.
- Assist in coaching and counseling performance to help achieve company standards.
- Assist in implementation and adherence to all company policies and procedures.
- Assist overseeing cleanliness and appearance of gym.
- Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
- Assist in ordering supplies, keeping inventory and tracking reports as needed.
- Successful completion and demonstration of MIT training guide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
